Mainframe Practice Lead

Basic Information

Country

United States

State

NA

City

Remote

Date Published

24-Aug-2021

Job ID

31190

Travel Amount

up to 25%

Description and Requirements

Mainframe Practice Lead Manager - USA

Description and Requirements

BMC Mainframe Services, BMS have an exciting opportunity to grow our team in the USA with the opening of a position for Practice Lead Manager.  We are forecasting BMS to be the largest Services unit within BMC and as such are looking for the right people to help develop and grow our practice.

The BMC Practice Lead Manager will supervise a team of high performing, Customer facing consultants and architects while also maintaining a personal billable utilization target.  As a Practice Lead, this role provides technical leadership and practice contributions to help deliver successful and consistent Customer outcomes. As a people manager, this role is required to provide people leadership and drive employee engagement, aligning with both current and future business needs.  The incumbent should endeavour to serve as a role model for all billable BMC resources.

The ideal candidate can be located anywhere in mainland USA and must be available to travel when necessary.

Primary Roles and Responsibilities:

  • Works interactively with all project staff, both BMC and Customer.
  • Manages checkpoints with PM, project team, and Customer to ensure defined architecture is being followed and any changes are evaluated and adjusted for risk to desired business goals.
  • Drives solution adoption and awareness through communication planning and execution, education, measurement of rollout adoption, and use of the benefits register and value realization model.
  • Ensures technical buy-in and approval for proposed solution through the CTO/CIO level.  
  • Engage with other senior leaders throughout the Customer organization as necessary to ensure understanding and support exists for the proposed work.
  • Prepares Customer for day 2 operations.
  • Plan Phase– reviews and contributes to the development of:
    • Project Management Plan (Governance)
    • Customer Education Plan / Strategy
    • Change Management Plan
  • Deliver Phase- contributes to, and owns as appropriate, the analysis process and documentation deliverables including workshop facilitation and leadership, requirements and environment analysis, and documentation of as-is and to-be states. Contributes to the development of unit design or full solution design as assigned. Delivers and manages design within the scope of the SOW and project goals, including: 
    • Solution Analysis Planning
    • As-Is Environment Overview
    • Functional Requirements Workshops
    • Solution Process Workshop
    • Technical Workshops
    • Solution Architecture Workshops
    • Supplemental Requirements Workshops
    • Solution Design Document (final, Customer Ready)
    • Test Strategy and Test Plans
    • Education Plan (provides input to Education Services and Customer)
  • Build Phase– provides inputs to the PM and Customer to develop plans aligned to the design and requirements:
    • Manages checkpoints with the build team to ensure solution design is followed throughout Dev, Test, and Production build activities.
    • Develop Deployment Plan
  • Validate Phase- Provides leadership, education, and mentoring throughout the engagement to ensure the customer tests the solution capabilities within the defined project scope. Owns issue resolution through hands-on correction, re-design/re-build, project change order, or bug reporting, including: 
    • Validation Planning
    • Validate Operational Readiness based on go / no-go criteria 
  • Deliver Phase- Successfully moves the customer into production. Production rollout success includes migration into the production environment, production testing, transition to support, and project closeout activities, including: 
    • Deployment Planning
    • Production Testing
    • Transition to Customer Support
  • Manage a team of billable resources, typically aligned to a technology or BMC business unit ("BU") product pillar.  
  • Ensure team meets utilization, customer satisfaction, and other applicable business unit targets.  
  • Manage team compliance and operational cadence (e.g. time and expense management and compliance & ethics training).
  • Contribute to workforce plans to ensure the right mix of resources and skills to meet future business needs by conducting periodic capacity reviews and analyses.  
  • Recruit, hire, on-board, and retain employees as required. 
  • Ensure the team balances utilization with professional development, PTO, and practice contributions.
  • Review, reward, and recognize the performance of staff on a regular basis, 
  • Define and coordinate coaching and mentoring of staff, either directly or indirectly through others.
  • Partners with the go to market team to assist as able in the production, development, testing and deployment of relevant sales plays and offerings.  
  • Serves as a practice subject matter expert, providing thought leadership for direct reports and wider eco-system.
  • Actively participate in BU inter-lock. 
    • Provide regular feedback into BU and Go-To-Market ("GTM") for opportunities to improve or create new offerings
    • Coordinate with BU, GTM and Enablement teams to drive enablement and readiness on new releases or solutions
  • Manage and lead the initiative to conduct center of excellence activities in the field or be a part of a virtual team to develop content for implementation and / or best practice guidelines.
  • Conducts performance management activities, as necessary, to include initiating, executing and terminating performance management and improvement plans.
  • Provides strategic thought leadership and actionable guidance to drive Customer adoption and value realization.  Activities could include:
    • Service Decomposition and Service Catalog
    • Process Design and Integration
    • Data Modeling
    • Configuration and Process Data Design
  • Provides leadership support to the Project Manager or Program Manager throughout the engagement.  
  • Works in conjunction with the BMC PM to define project milestones and timelines.
  • Understands/defines project governance and escalation procedures.
  • Actively participates, as needed, in the project steering committee.
  • Engages as a member of the BMC leadership team with executive stakeholders. 

Strengths:

  • Communication
  • Strong work ethic / diligent
  • Decision making / judgment
  • Managing information
  • Coaching / mentoring

Professional Behaviors:

  • Change champion
  • Industry expertise
  • Relationship building
  • Leadership / influence
  • Technical / solution knowledge

Success Behaviors: 

  • Inspires and motivates team to achieve set objectives per compensation plans.
  • Follows and achieves objectives set out in own compensation plan and direction from line manager.
  • Fosters a team is that is motivated and engaged to meet the needs of the business and continuously improves.
  • Communicates regularly with team members as a group and via appropriate 1-to-1 interaction.
  • Contributes resources and support for global delivery initiatives as needed and requested
  • Ensures team members have updated, documented development plans following guidelines and team progress on development plans is visible to leadership.
  • Maintains a team that has or is pursuing the required certifications for their role.
  • Receives positive feedback on team by internal and external Customers.
  • Can demonstrate promotion readiness of team members.
  • Knows and understands the BMC Global Services objectives and strategy and what it means for their team.
  • Provides recognition of employee performance on a regular basis.
  • Continuously builds a pipeline of strong candidates for future hires.
  • Delivers timely completion of performance reviews. 
  • Ensures talent reviews and succession planning are incorporated in operating cadence.
  • Demonstrates the overall quality of the team is continuously improving and underperforming resources are professionally performance managed.
  • Exhibits low voluntary turnover, especially of top performers and new hires.
  • Recognizes a sense of urgency when supporting key sales, delivery, and HR driven activities.
  • Establishes a workforce plan aligned to geographical demand and used to drive hiring, partner decisions, and skills development.
  • Effectively curates team best practices and project knowledge contributions.
  • Shows a low number of issues related to non-compliance with internal operations procedures and cadence.
  • Manages and delivers assigned responsibilities in accordance with the BMC Excellence delivery methodology within the engagement scope and budget with no-rework.
  • Is seen by Customer's and peers as a trusted advisor, using best practices to make prescriptive recommendations that support the achievement of business goals.  
  • Serves as a mentor and role model for peers, project team members, and Customers.   
  • Provides accurate and timely information and assistance without compromising other assigned responsibilities.
  • Consistently achieves utilization targets while balancing developmental needs to ensure skills are current and in demand.
  • Fulfils all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.
  • Achieves all goals as defined by management.

Soft Skills:

  • Written and verbal communication skills at all levels of project team engagement and with the Customer C-level executives – advanced level
  • Business acumen around BMC solutions – intermediate level
  • Presentation skills to enable facilitation of workshops and meetings – advanced level
  • Leadership and mentoring / coaching skills – advanced level
  • Organization and planning skills – advanced level
  • Time Management – advanced level


Experience and Qualifications:

  • 10(+) years of experience in a mainframe technical role implementing and delivering mainframe solutions – Security (RACF, ACF2 or TSS) or z/OS is preferable. 
    • 2(+) years working as an architect or principal consultant.
  • 5(+) years of experience working across multiple internal organizations to accomplish business objectives, including IT, HR, Finance, etc.
  • 1(+) years of experience directly (as Line Manager) or indirectly (Lead on project) managing a team of billable resources, including direct experience with: 
    • Delivering performance reviews
    • Dealing with HR issues
    • Building development plans
    • Performance managing underperforming staff
    • Talent reviews and succession planning
    • Formal and informal recognition programs
  • Demonstrated experience with formal coaching and mentoring programs.
  • Demonstrated experience working in a highly matrixed, cross functional organizational structure.
  • Bachelor's degree or equivalent

Preferred (not required):
  • ITIL v3 foundation certification
  • BMC Excellence badge
  • Certification in at least two BMC products (current, not expired)
  • Third-party vendor certifications (preferred)
  • TOGAF 9 foundation (+ level 2 preferred)

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