Order Services Manager

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

27-Apr-2021

Job ID:

29954

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
A point of contact for departments within BMC, direct reports and upper management will have comprehensive knowledge to address & either resolve or direct the issue(s) to the correct Team Member for a timely & accurate resolution of the issue(s) related to the functions described below.  The Manager will have an overall knowledge to direct the resolution a “Specialist” within the Team may have more extensive knowledge on a function(s) & as such perform the function(s).

Primary responsibilities for role:
  • Sales Support – including customer identification, customer inventory identification, assisting with credit preparation, and customer order issues and management reporting
  • Sales Activity – coordinate and follow up with upper management, Sales and other allied teams, to assist in resolving open issues
  • Revenue Summary – monitoring revenue summary tracks for order creation in a timely and accurate manner
  • Address support/maintenance issues – including clarification of backlog issues to allow maintenance billings, and assist with issues for support with renewal reps and customers
  • Training – monitor, participate and address training requirements as needed with sales reps, peers, and Order Services members
  • Monitoring: Run/Create various reports to monitor the key business/Process outcomes    
  • Point of Contact – for direct reports and other departments within BMC 
Role
Products and Services / Client Responsibilities:
  • Participate in resolving billing concerns interacting with the customer, sales team, Order Services, and Collection group
  • Identify customer information needed to understand relationships and impacts to parties involved in contractual agreements
  • Liaison for sales with customers and other BMC departments
  • Monitor functionality and accuracy of the order entry and billing systems for tracking and reporting 
  • Provide various sales and customer reports
  • Support IT initiatives, provide support through timely & successful user acceptance tests etc
  • Training for new hires, peers, updates to procedures, etc
  • Provide back-up support to supervisors and administrative personnel within the department
  • Internal/External Communication:
  • Develop and maintain effective communication with sales team, Commission Accounting, and other Order Services teams, Legal, Finance and IT to enable problem resolution
  • Work closely with management to maintain awareness and responsiveness on projects and activities
  • Communicate application and process defects to appropriate information technology and business process owners
  • Communicate product and shipping concerns to product marketing operations and product distributions
  • People Management / Leader Responsibility:
  • Direct reports
Qualifications / Role-Specific Knowledge
  • Masters/Bachelor’s Degree from a reputed institute
  • Minimum 6 years’ experience with a at least 4 years in a people management role, and having managed a team of 10 or more 
  • Minimum 4-5 years’ experience in Quote to Cash/Finance & Accounting domain.
  • Proficient in MS Office, SFDC or an equivalent CRM tool, ERP for Quote to Cash management
  • Six sigma Green Belt/proficient knowledge of Six sigma, Lean 
  • Ability to work with an extended team within a global, multi-site organization
  • Ability to thrive in a dynamic and changing environment
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.