Education Development Portfolio Manager

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

05-Apr-2022

Job ID

33527

Travel Amount

up to 10%

Description and Requirements

BMC Software is an Enterprise Software Company which offers software as a service (SaaS)-based and on-premises software and services in areas including cloud computing, IT service management, automation, IT operations, and ITSM.

BMC Education Services enables BMC customers, partners and BMC Customer Success employees to quickly and efficiently deploy, use and optimize BMC software. Training and certification is offered in all modern modalities and can be accessed via subscriptions, learning pass credits (LPCs) and per offering.

Rotational Programs: BMC hires graduates from different countries and professions to onboard and train them from ground up to become consultants, instructors or support agents

Internal Training Customer Success: Customer Success incl. Consulting, Education, Managed Services, Programs and Customer Success Management is going through a significant transition in BMC and all team members need training for the SaaS future of BMC.

Overview
The BMC Software Education Portfolio Manager Rotational Programs/Internal Training Customer Success defines, owns, and manages the development and maintenance of the complete learning offer for either Rotational Programs OR Internal Training Customer Success including instructor led training, eLearning, self-paced contents, assessments and certifications for this area.

The Education Portfolio Manager will work closely with a cross-functional team including education services, consulting, support, product management, R&D, sales and marketing. The candidate will be able to balance tradeoffs between stakeholder requirements, corporate priorities, stakeholder satisfaction and available budget, and will be able to gather and prioritize requirements from all stakeholders and come up with a holistic portfolio for Rotational Programs/Internal Training Customer Success, in line with standards in all education areas. Based on the defined portfolio, the Education Portfolio Manager defines the priorities for required education development projects, assigns resources and monitors progress on the development, and communicates and market the new offerings internally and externally.

This resource will be expected to be a subject matter expert and evangelist in the BMC Rotational Programs/Internal Training Customer Success space and be “fluent” in all Rotational Programs/Internal Training Customer Success education requests.

Position requirements
  • Be an expert with respect to the market and competition for Rotational Programs/Internal Training Customer Success education through market and competitive analysis and with industry trends in general
  • Define the Rotational Programs/Internal Training Customer Success education strategy and roadmap based on financial and strategic objectives, and review and agree the roadmap and priorities with education stakeholders
  • Talk to all education stakeholders continuously to understand customer, partner and employee learning requirements and priorities and product changes
  • Run regular cross functional meetings with Rotational Programs/Internal Training Customer Success stakeholders, called Education Board, to collect feedback, secure buy-in and support to the education strategy for Rotational Programs/Internal Training Customer Success
  • Define all required training & certification offers with clearly written requirements team with target audience, duration, timeframes, abstract/contents etc.
  • Define, start, and manage all related development projects end to end
  • Secure resourcing of education development projects with companywide & cross-functional subject matter experts as well as internal and external education developers
  • Manage a team of internal and external education developers during each development project
  • Manage content and delivery of education product releases for Rotational Programs/Internal Training Customer Success Education incl. train the trainer plan and execution
  • Help team members build and maintain relationships with Senior Executives, Decision Makers, and Influencers
  • Build long-term partnerships and trust with all stakeholders
  • Evangelize the Rotational Programs/Internal Training Customer Success Education offer to our customers, partners and all internal stakeholders and represent Education Services with regards to Rotational Programs/Internal Training Customer Success
  • Routinely resolve conflicts between scope, time-to-market and resources
  • Perform sales training, roadmap reviews and executive briefings. Provide support via participation in customer meetings as needed.
  • Review quality metrics and feedback and lead initiatives to improve the quality of Rotational Programs/Internal Training Customer Success Education
  • Work with the Services and Education Marketing team to define Rotational Programs/Internal Training Customer Success education offer positioning, packaging and pricing and to provide inputs to webpage and catalogue
  • Respond to and support customer requests, especially for custom projects
  • Able to develop some education contents personally or in teamwork

Qualifications

  • Master or Bachelor, preferred in instructional design
  • Min 5 years in a software or hardware company, preferred software
  • Min 5 years in education or services, preferred education development
  • Desired: Experience and technical knowledge around Learning & Development or internal training for technical audiences
  • Strong understanding of technology and ability to present technical information on both a technical level and a business level.
  • Experience to develop training with methodologies like ADDIE and tools like Articulate 360, Captivate, Camtesia or similar
  • Proven ability to influence cross-functional teams without formal authority
  • Excellent problem solving and technical writing skills
  • Excellent written and verbal communication skills
  • Proficient in the use of applications such as; Excel, Word, PowerPoint and Outlook

#LI-BS1
From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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