Manager - Order Services Houston, Texas

Basic Information


United States





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Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

BMC Software is seeking a Manager of Order Services to join the team in Houston, Texas.  This position is based in our in Houston, Texas and will require you to be in the office.

Position Summary:

The Order Services Manager will work as part of the Order Services Organization to manage a regional team of Sales Order Specialists (SOS) and Order Services Coordinators (OSC).  The manager represents Order Services in the region or area assigned to the manager’s team and oversees the Sales support provided by the SOSs. They will also oversee the OSCs to ensure the timely and accurate processing of orders. 

The Order Services manager is also responsible for ensuring compliance with company policy and that steps taken by the SOS and OSC comply with Order Services SLAs and other requirements. They are responsible for establishing and maintaining a close working relationship with other departments, especially Sales, Consulting Services, CMO, Legal, Best Practices, RevRec. and Finance. The manager will also serve as an escalation point of contact and to provide support to other team members when needed. The Order Services Manager is expected to ensure effective teamwork across a worldwide organization that needs to exhibit clear and consistent communication in all directions while being proactive and striving to be innovative and always do everything with Integrity.

Key Duties & Responsibilities

Ensure appropriate staffing and skill set of the SOS and OSCs reporting into him/her (regional team). 

Manage, motivate and regularly assess the regional team. Take appropriate corrective actions, if required.

Ensure that the services provided by the regional team complies with BMC Policies and Procedures.

Ensure order submission deadlines are met by the regional team.

Establish and maintain a good working relationship with Sales, Consulting Services, Legal, Best Practices, RevRec and Finance staff within the region.

Provide support and assist in the resolution & clarification of escalated issues within the scope of his/her responsibilities

Develop & maintain a detailed working knowledge of Revenue Recognition and Revenue Accounting policies concerning the licensing of software & support, Sale of consulting services, SOX controls applicable to the Quote to Cash process, Order Entry (OE+) application, SFDC and Conga to support order management

Challenge the ‘status quo’ and manage ‘change’

Capabilities & Competencies for Success  

Ability to manage a cross-functional, often multi-cultural and regionally dispersed team (e.g. remote-locations)

Ability to lead, delegate, influence and motivate people

Experienced in working in an environment where deadlines must be met in order to meet objectives

Focus on Customer Service and its continued improvement,

Knowledge and experience in the back-office application used by Order Services Organization, with good understanding of administrative processes.

Knowledge and experience with license and/or software accounting, consulting services, legal operations, and understanding of license revenue recognition requirements.

Working knowledge of Oracle, SFDC, Conga, and BMC’s financial operations processes & Office suite Applications

Must possess strong attention to detail, accuracy and completeness with regard to all processes.

Must have a proven ability to work collaboratively and courteously with others to obtain all required documentation necessary to perform and realize revenue on license or services sales.

Ability to see, define and resolve issues, with a balanced desire to tackle both tactical and root-cause issues is a plus.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

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