Sales Representative - Renewals Business - Italy

Basic Information







Date Published


Job ID


Travel Amount

up to 25%

Description and Requirements

We are currently looking for a great Sales representative to join our very successful Renewals sales team in EMEA. You will in this role support the team in Italy.  

The Senior Support Sales Representative role is responsible for managing and selling BMC software maintenance renewals.  The Support Sales Rep will manage and maintain support contracts while growing support revenues through renewing, up-selling and reinstating maintenance support contracts. 

Position Requirements

  • You will have fluency in English and Italian
  • You will thrive in a quota driven environment. 
  • You will have the ability to negotiate and up-sell maintenance  offerings and build relationships both internally and externally. 
  • You will have excellent organizational skills with the ability to take initiative and work proactively with minimal supervision. 
  • You have demonstrated ability to work independently as well as in a team environment. 
  • You possess excellent customer service skills with an orientation towards helping the customers.
  • You possess Excellent oral and written communication skills and strong computer proficiency
  • You have Knowledge and ability to forecast maintenance bookings and a strong desire and willingness to learn.
  • You have Strong working knowledge of Microsoft Office, Oracle and applications is desired.
  • You have 5+ year previous experience in sales, specifically software maintenance renewals, is preferred.
  • You will have a Bachelor’s Degree or Equivalent Work Experience

Position Attributes

  • Prepare renewal quotes for maintenance contracts within 90 - 120 days prior to expiration.
  • Review and interpret contractual terms and conditions.
  • Contact and follow-up with customers and partners to ensure timely maintenance renewal.
  • Prepare order packet to submit for maintenance renewal processing and invoicing.
  • Basic product understanding, system knowledge and processes to assist in selling maintenance renewals.
  • Assist customers with any product discrepancies in their install base to include license reconciliations and audits.
  • Manage customer requests for contract merges, transfers and licenses purges.
  • Partner with field sales to save any potentially lost maintenance renewal. 
  • Track contract non-renewal including reasons for cancellation.
  • Prepare forecasts of maintenance renewal bookings within a 10% accuracy rate.
  • Timely resolution of backlog in assigned territory, track cancellations to ensure accurate processing.
  • BMC is an Equal Opportunity Affirmative Action Employer.


From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.