Lead Services Solution Manager - USA

Basic Information


United States





Date Published


Job ID


Travel Amount

up to 50%

Description and Requirements

Our highly successful Customer Success Services Sales team is seeking a top sales performer to work closely with Customers and our product sales teams. You’ll identify how we can best aid their unique needs, by creating awareness of our best in market Service & Education offerings.    This is a highly visible role working with some of our most successful sales teams, supporting prestigious federal and commercial customers.  Key responsibilities include:

- Selling BMC Customer Success Services and Education offerings into BMC customers in United States and Canada.

-Prospect and qualify new sales leads.

Track all sales activities in company CRM system and keep current by updating records regularly.

-Create, plan, and deliver presentations on Customer Success offerings.

-Maintain a well-developed pipeline of prospects

-Develop strong, ongoing relationships with prospects and customers. Establish a trusted advisor position with customers.

- Connecting and building relationships with BMC Account Managers and Regional Sales Managers. Coordinate with other team members and departments to optimize the sales effort

-Meet and/or exceed quotas

- Accountable for the Request for Proposal (RFP), Statement of Work (SOW), and Master Services Agreement (MSA) development process with customer and BMC ecosystem.

-Ability to handle customer’s objections and explaining BMC solutions in meetings and discovery sessions.

- Working in conjunction with our Solution Architects, leveraging technical knowledge and positioning BMC as a champion against competitors.

- Identifying and documenting assumptions/risks and high-level schedules in SOWs with an emphasis on rapid customer value realization.

To be a successful Services Sales Manager, you’ll need:

- Demonstrable experience of selling Services and Education. Showing the value, capabilities, and differentiators of Complex service solutions using BMC methodologies and service offerings. 

-Maintain current information about BMC services and products available to customers.

-Strong presentation skills.

-Willingness to interact daily with customers from a wide range of cultures and backgrounds

- Good sense of organization and keen attention to detail

- Have met and exceeded quota targets.

-Must be comfortable working independently and making minor decisions without direct supervision

- Ability to perform well in a fast-paced working environment

- Building and maintaining strong relationships with key stakeholders throughout a delivery process.

- Knowledge of customer success best practices and desire to participate in trainings and professional development.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.