Basic Information

Country:

Portugal

State:

Date Published:

14-Sep-2023

Job ID:

40411

Travel:

up to 10%

Secondary locations:

ESP Office at Home

This role can be based remotely in Portugal

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

BMC’s dynamic corporate teams are strategic and trusted advisors to the global organization supporting, enhancing, and driving BMC’s vision, culture, growth, and so much more. Each individual within the corporate teams is a valued partner to the overarching success of BMC’s employees and customers If you are looking for a company that gives you the freedom to expand your role, focuses highly on your professional development through continuous enablement, gives you an environment where you would feel happy to come to work, then BMC is the place to be.

Join BMC Software’s world class operations team as our next Operations Geo Lead.

The Operations Geo Lead is an operations role, supporting Professional Services and Customer Success across the International Geo. The BMC Operations Geo Lead supports the BMC Geo AVP ensuring that they have the necessary business insights to make timely decisions and interface effectively with leaders in the product Business Units, License Sales, Services Sales, Customer Success, and Services Practices to shape delivery capabilities and offerings.

The role is also responsible for ensuring that the Professional Services Strategy is achieved through identification, tracking, and reporting on leading key performance indicators to ensure the AVP can make tactical adjustments to achieve the overall strategy outcome. These leading indicators should be defined and executed in conjunction with the wider operations team to ensure that these indicators are shared and understood by the BMC ecosystem. Keeping the Geo team and ecosystem aligned on progress and driving towards the full year goal is a critical component of this role.

In addition, the role will be a key contributor to the execution of the global Customer Success programs defined in the Operations VSEM — these are enablers for future growth.

Success Behaviors:

You will elevate our customers' success through removal of friction from processes and policies.
You will consume customer feedback loops via the CXTO to drive continual improvement in operational processes, procedures, and policies.
You will provide exceptional indirect team leadership through positive motivation and team building.
You will build strong relationships with business leaders and be able to influence others to achieve desired outcomes.

Functional Skills:

You will have proven P&L Management experience.
You will demonstrate understanding of the BMC delivery methodology and interfaces with Back Office (CMO / Order Services / Rev Rec) functions.
You will demonstrate understanding of BMC's product suite and the Autonomous Digital Enterprise context.
You will have clear understanding of the Customer Success and Professional Services strategies.
You will have medium to long term planning horizon capability.
You will drive process optimization and improvement to deliver, scale and efficiencies by automating, minimizing and offloading low value activities to facilitate value recognition.
You will have a PMI or PRINCE2 foundation certification.

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Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.