Senior Information Developer - India

Basic Information

Country

India

State

Maharashtra

City

Pune

Date Published

17-Jul-2021

Job ID

30770

Travel Amount

up to 10%

Description and Requirements

Title: Lead Information Developer 
Location: Pune/Bangalore 

BU/Product Description:  
The BMC DSOM (Digital Services and Operations Management) IDD (Information Design and Development) team is a global team of 50+ writers well supported by Information Architects, Specialists, and Editors. Our team creates technical documentation in the form of online documentation, videos, in-app walkthroughs, and graphics for the users of BMC products. We typically serve a technical audience from the IT departments of large enterprise customers. As Senior Lead Information Developer, you will be making a positive impact on customers, grow your career, and have a lot of fun!    

Primary Roles and Responsibilities:  
  • You will be a leading a team of writers to deliver documentation for a product or set of products. Guide the team to take ownership of their assigned deliverables, including estimation, planning, tracking, while you provide overall project management 
  • You will be performing competitive analysis and regular metrics review to draw meaningful and actionable insights 
  • You will contribute as a writer by analyzing the requirements and developing high-quality, findable, and accessible technical content  
  • Be a role model for the team in the aspects of time management, interpersonal relationships, and commitment to quality and customer satisfaction 
  • Mentor and coach junior writers 
  • Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards. 
  • Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation.  
  • Initiate and recommend creative and innovative new ways to improve technical information deliverables and processes.  
  • Understand customer issues and documentation usage through metrics, comments on documentation, and other customer feedback channels.  
  • Respond to customer comments and feedback on the assigned documentation within SLAs and enable the team to do so for the assigned areas. 
  • Balance work volume and quality, and appropriately escalate potential risks and issues to management.  
Qualifications: 
Required Skills:  

  • Ten to twelve years of experience of creating technical documentation for enterprise software users, system administrators, and other technical audiences in a software product development organization 
  • Three to four years of experience in planning, tracking and supervising technical documentation projects   
  • Excellent project management, leadership, and presentation skills 
  • Ability to quickly understand complex concepts present them in a simple, clear, and concise manner  
  • Proficient with any of the industry-standard authoring tools and video editing tools 
  • Excellent analytical, English, technical writing, visualization, collaboration, and follow-up skills 
  • A strong understanding of the documentation development processes and quality measures 
  • Exposure to agile development practices, tools, and terminology 
  • Ability to handle multiple work tracks simultaneously and stay focused in a fast-paced and ambiguous environment 
  • Ability to swiftly unlearn old practices, adapt to change, and zeal for continuous learning 
  • Ability to operate from a position of empathy and high emotional intelligence 

Desired (Nice-To-Have) Skills: 
  • Experience in creating developer documentation such as API documentation 
  • Exposure to Confluence wiki as an authoring tool 
  • Exposure to IT service and operations management basics 
  • Software development experience or training 
 

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.