Lead Monitoring Systems Engineer - Remote

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United States



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This role can be based remotely in United States 

Description and Requirements

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"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!

We are seeking a highly skilled and experienced Lead Monitoring Administrator to join our team. The ideal candidate will have extensive expertise in BMC monitoring applications like TrueSight Operations Management, BMC Helix Operations Management, BMC Patrol, etc. The ideal candidate will be responsible for developing, implementing, and maintaining robust monitoring solutions to ensure the health, performance, and reliability of our applications and infrastructure. This role requires a blend of software development, system administration, and operational support skills.

Key Responsibilities:

  • Monitoring Strategy Development:
    • Develop and implement comprehensive monitoring strategies for our infrastructure and applications.
    • Lead the design, deployment, and maintenance of monitoring solutions using TrueSight, BMC Helix Operations Management, and Prometheus.
  • System Administration:
    • Administer and maintain monitoring tools to ensure optimal performance and availability.
    • Ensure coverage of all critical systems and applications with appropriate alerting thresholds.
  • Performance Analysis and Optimization:
    • Enhance AIOps within the ecosystem for better observability.
    • Optimize monitoring configurations to reduce false positives and improve the accuracy of alerts.
  • Leadership and Collaboration:
    • Lead a team of monitoring administrators, providing guidance, mentorship, and training.
    • Collaborate with cross-functional teams to integrate monitoring solutions with existing IT and development workflows.
  • Documentation and Reporting:
    • Develop and maintain comprehensive documentation for monitoring configurations, processes, and procedures.
    • Generate and present regular reports on system performance, incidents, and resolutions to senior management.

Required Skills and Qualifications:

  • Technical Expertise:
    • Extensive experience with TrueSight, BMC Helix Operations Management, and Prometheus.
    • Strong knowledge of monitoring principles, practices, and tools.
    • Proficiency in scripting languages such as Python.
    • Any relational database knowledge. 
  • Experience:
    • Minimum of 8 years of experience in infrastructure monitoring and administration.
    • Proven experience in leading and managing monitoring teams.
    • Familiarity with log monitoring solutions and log analytics like clickhouse, kibana, etc.
    • Implemented network monitoring using any NPM tools.
  • Analytical Skills:
    • Strong analytical and problem-solving skills with the ability to diagnose and resolve complex technical issues.
    • Ability to interpret and analyse system performance data to drive continuous improvement.
  • Communication Skills:
    • Excellent verbal and written communication skills.
    • Ability to convey complex technical information to both technical and non-technical stakeholders.

Nice to have experience.

  • Hands-on experience with cloud environments (AWS, OCI, GCP) and containerization technologies (Docker, Kubernetes) is a plus.
  • Relevant certifications such as BMC Certified Professional, Certified Kubernetes Administrator (CKA), or similar are preferred.
  • Experience with PromQL.


Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
Looking for more details about our benefits? You can also learn all about them by clicking on the following link: https://guide.mybmcbenefits.com/

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $125,400 - $209,000

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