Lead SRE - USA - Remote

Basic Information


United States



Date Published:


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You may occasionally be required to travel for business
This role can be based remotely in United States

Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!
Thanks to our ongoing expansion we have the opportunity to grow our Site Reliability Engineering team. We’re looking for people who are just as passionate about solving issues with distributed systems as they are to automate, code and collaborate to tackle problems.

 Primary Role & Responsibilities:
  • You are an SRE Engineer with real interest and experience in troubleshooting Linux systems, networking, monitoring, Databases, containers/Kubernetes, cloud technologies etc. and a proven interest and experience in using software engineering to solve operational problems.
  • You are comfortable writing code to automate API-driven tasks at scale. Python preferred.
  • Architect and implement automations to auto-remediate/self-heal issues in production.
  • You will participate in SRE software engineering, writing code for the continuing reduction of human intervention in operational tasks and automation of processes.
  • Monitor the application ecosystem, jumping on bridges and resolving the issues.
  • Having a good understanding of core DevOps and SRE practices and technologies.
  • Participate in 24x365 on-call schedules and close it within 30 Minutes.

Skills & Qualifications:
  • Overall 10+ years of experience with DevOps and SRE practices, technologies, and industry standards to make production reliable and resilient.
  • Having experience of core DevOps and SRE technologies like:
    • Ansible
    • Docker
    • Kubernetes, Helm
    • Jenkins
    • Terraform
    • IaaC via Terraform
  • Good understanding of application logs and Kubernetes events, application, and infrastructure metrics (Prometheus/Grafana/FluentD). 
  • You have experience in troubleshooting and understand the challenges of deploying applications in distributed systems and running them at scale:
  • Experience with Public Cloud like AWS, GCP, OCI etc is a great plus.
  • Good understanding of Linux systems and Bash scripting.
  • You have a passion for collaborating cross-functionally & cross-product on outage bridges to resolve issues within 30 Minutes and own the RCA for bridges.
  • Review recurring incidents and identify improvement and automation opportunities and collaboration with product feature development teams.
  • Knowledge of BMC products like ITSM and ADE would be a great plus.
  • Ability to explain technical concepts to multiple audiences.

To ensure you’re set up for success, you will bring the following skillset & experience:

• You can embrace, live and breathe our BMC values every day! 
• You have at least 7 years of experience in a DevOps\SRE role 
• You have experience as a Tech Lead 
• You implemented CI\CD pipelines with best practices
• You have experience in Kubernetes 
• You have knowledge in AWS\Azure Cloud implementation 
• You worked with GIT repository and JIRA tools
• You are passionate about quality and demonstrate creativity and innovation in enhancing the product.
• You are a problem-solver with good analytical skills 
• You are a team player with effective communication skills Whilst these are nice to have, our team can help you develop in the following skills:
• SRE practices 
• GitHub/ Spinnaker/Jenkins/Maven/ JIRA etc.
• Automation Playbooks (Ansible) 
• Infrastructure-as-a-code (IaaC) using Terraform/Cloud Formation Template/ ARM Template 
• Scripting in Bash/Python/Go 
• Microservices, Database, API implementation
• Monitoring Tools, such as Prometheus/Jager/Grafana /AppDynamic, DataDog, Nagios etc.)
• Agile/Scrum process

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $125,400 - $209,000

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