Lead Customer Success Manager - Australia

Basic Information




New South Wales



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You may occasionally be required to travel for business

Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 
Lead the customer success motion for strategic accounts across a regional book of business:  

Prioritize the BMC customer experience with a focus on satisfaction and retention
Ensure customer success and impact through adoption of Autonomous Digital Enterprise (ADE) solutions that accelerate business value for our customers
Focus on customer relationships within each account – deliver business impact and innovation to a customer’s business by understanding our customers’ key business objectives, values, and challenges
Create customer advocates through deep listening and discovery, and identifying contacts to partner with BMC to share the ADE narrative
Collect product, solution, and experience feedback from our customers to share with our product organization and influence our enhancements and long-term roadmap priorities
Lead the customer through the customer success framework including onboarding, lifecycle engagement, adoption maturity, acceleration plays
Support the customer with a strong communication strategy, quarterly business reviews, activity reports and strategic tooling, in partnership with the BMC ecosystem

5+ years in customer-facing roles of progressing seniority
Navigate customer organizational structures to identify and build relationships with executives and partners
Strong executive presence with ability to convey complex technical and functional scenarios in simple models and business speak
Influential team member
Highly enthusiastic, creative, and collaborative. Ability to manage influence through persuasion, negotiation, and consensus building
Effectively communicate technical concepts across audiences of varying technical abilities
Empathy for customers, employees and drive to growth revenue and market impact
Deep understanding of value drivers in recurring revenue business models
First-hand experience with organizational and project level governance models
Outstanding written, verbal and listening communication skills – ability to relate to and talk with people at all levels of an organization

Our commitment to you! 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.