Lead BI Analyst - Renewals

Basic Information






IND Pune - Business Bay

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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description
We are the One BMC Operations Analytics team, a highly functional, growing, business & outcome-focused agile team that enables business groups and departments within BMC. Through our data (lots of it!) analysis, our insights, our insight bots, and applications/tools, we empower our users to self-serve their data/insight needs now and in the future.

About You
As a Lead BI Analyst, you will support projects in the areas of Customer Segmentation, Customer Renewals, Customer Health, etc. You will work closely with business, IT and analytics to understand, review, explain, enable and solve business problems with your analytical skills. 
You are a passionate about data, analytics and keen to support businesses to make data-driven decisions and provide insightful interpretation. You’re a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey. Continuous learning is your mojo. You know how to have fun and connect with people.

Key Responsibilities
Maintain renewal analytics like Renewal Rate, Customer Churn, Forecasting, Renewal Risk, ARR, Renewal Waterfall, Cancellations, Customer Lifetime Value, Annual Growth Rate, etc. 
Monitor and report the impact of customer engagement activities on renewals.
Manage customer segmentation model based on various criteria defined by the business.
Create new/update existing dashboards to support business needs.
Automate data models and analytics algorithm for accurate and timely availability of self-service analytics.  
Work collaboratively with sales, marketing, customer success, and product to enable a one integrated customer journey analytics platform.
Use predictive modeling to increase and optimize customer experiences, revenue generation, ad targeting and other business outcomes.

Professional Experience
6+ years of experience in Sales analytics in the B2B domain.
3+ years of experience in renewals analytics with the ability to explore, understand, explain, and solve business problems.
4+ years of experience working with data visualization tools like Tableau, Einstein, MicroStrategy, Qlik, PowerBi, Looker, etc.
1+ year of agile experience in design, development and delivery of analytics. 
Ability to run SQL queries or build visual dataflows to extract and explore the data.
Extensive understanding of CRM, ERP, SQL, ETL, Database Modeling, Visualization, etc.
Ability to express complex concepts in simple terms at all levels of the organization.
Bachelor’s Degree in a Computer Field (Computer Science, Information Technology, Engineering, etc.) OR any relevant field.

Good to have:
Experience in building data science products and operationalizing them at scale, and using statistical computer languages (R, Python, SLQ, etc.) to manipulate data and draw insights will be an added advantage.  
Certification in Business Intelligence, Data Visualization, etc. will be an added advantage

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.