Basic Information

Country:

Mexico

State:

Jalisco

City:

Guadalajara

Date Published:

09-Aug-2023

Job ID:

37830

Travel:

You may occasionally be required to travel for business

Description and Requirements

#LI-AA1

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Here at BMC Software, we offer a true 24/7 IT support offering to all our end-users. This role will sit with our Level-3 (local) support team based in GDL, Mexico.

This is an office-based role where it is important to collaborate and work with your colleagues in the GDL office and globally.

The focal point of this role will be Mobile audit and optimization worldwide.

Key Responsibilities:

• You will be a part of the management all of BMC wireless accounts globally.

• Experience supporting Mobile Devices and working with carriers.

• You will need good written and verbal communication skills in English, additional languages are a bonus.

• This is a global role; you may be required to communicate with BMC employees and vendors in other countries.

• You should be comfortable with Account Maintenance and provide monthly reports, this should include maintenance summary for mobile phones & Data Cards.

• Must be comfortable working with venders to resolve disputes.

• Must be able to run reports and be proficient in Excel

• Should be proactive to review mobile device cost and comfortable in meetings with vendors to compare and correct plans or features on end-user’s device.

• Naturally inquisitive, you will help our end-users resolve their issues in a timely manner.

• A strong team player, we need someone that likes to share thoughts, ideas, and better ways to work across multi-geo locations.

• Confidently work with IT hardware comprising Laptops, Desktops, Mobile, Tablet and Apple MAC devices.

Key Skills:

• Experience on Virtual desktop (VMware/Parallels).

• Experience working with mobile device carriers and Apple would be a plus.

• Some experience of Windows 11, MacBook iOS, Office365, McAfee, Anti-virus, Bit locker, Encryption, Network Printers, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike, Commvault, & Zoom, Beyond Identity.

• Some understanding of unified communications platforms such as video conferencing, VOIP systems, Knowledge of Polycom would be a bonus.

• You will be handling incoming requests for new mobile device orders working with regional carriers defined by BMC.

• A self-starter with a strong ability to manage competing priorities in a fast-paced and changing environment.

• Experience working in IT or a customer facing role.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.