Desktop MAC Platform Systems Administrator

Basic Information






IND Pune - Business Bay

Date published:


Job ID:


Travel Amount:


Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.

BU Description:

IS&T Client Services team provides a centric service for end user on their client. We are committed to provide day by day support to keep our customers productive through continuous improvement and delivery service. An provide support anytime and in anywhere.

Primary Roles and Responsibilities:

As a Desktop System administrator, you will be responsible -

To provide day by day support for desktop and laptop, on-site or ‘remote support’ to end-users for APAC region. Working hours would be India early morning or general shift

Effective employee onboarding and off-boarding by following regional best practices

As responsible site in charge, build strong relation with local and functional leaders and admins

Typically, you shall provide support across hardware and software issues for Windows and MAC.

Responsible in handling incoming requests for new mobile device, printer management, vendor management and cross functional team coordination as and when needed

IT Assets Life Cycle Management: Forecast, Deploy, Support, dispose IT hardware and update inventory on timely fashion

You are required to support your immediate team with the on-going support of the local sites in India and another remote site if needed.   

Active participation on ongoing IT projects and meet deadlines by completing tasks on time

Effective documentation of process, policies and keep them up to date



Experience in Windows 10 and MacOS

Microsoft Office O365 Suite

Active Directory (*user/server admin/permissions)

Microsoft Teams and Skype for Business

Virtual desktop (*VMware/Parallels)

MDM, mobile device management (*Airwatch)

McAfee / Crowdstrike / BCM / JAMF

Encryption (*McAfee and Bitlocker)

Ticketing systems (*Remedy, JIRA etc)


Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss.

Flexibility: Willingness to adapt to the constantly changing demands of the business.

Virtual Team Player: You will be an integral part of our global team spread across various locations so you should be comfortable reaching out and working in a truly virtual and collaborative team environment.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.