Customer Success, Inside Sales Representative - United Kingdom

Basic Information


United Kingdom




GBR Office at Home

Date published:


Job ID:


Travel Amount:

up to 25%

Secondary Locations:

IRL Office at Home

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
This role is responsible for positioning and supporting Education-related business development activities at a regional level while developing and maintaining high-level relationships with both external (for example: customer stake holders, customer economic buyers) and internal (for example:  BMC Area Managers, Regional Managers, sales, pre-sales, technical consultants) people. 

The role reports to: Director Education Services. 

Estimated travel: 25%

The individual must:
  • Develop partnerships with the Field Sales, Channel Sales, Services, Telesales, existing customers, and prospects to identify education opportunities that help achieve Education results. 
  • Drive increases in education bookings and attachment rates in product and services sales opportunities through relationships developed with Sales and Services management team in their assigned Area. 
  • Drive increased education revenue through collaboration with Account Directors and sales teams.

Key Responsibilities:
  • Achieve personal Signings and Revenue targets for assigned area. 
  • Attain regional education Signings targets through independent initiatives and collaboration with field organizations. 
  • Drive transactional Signings through regular transactional campaigns
  • Drive resell Signings through Partners
  • Drive certification and accreditation of partners
  • Be a conduit for communicating BMC’s education strategy and offerings to the Sales Team, Services, Telesales, customers, prospects, and partners. 
  • Remain involved during, and ensure the customer is satisfied with, the delivery of education. 
  • Regularly visit customers to assess satisfaction and identify follow-up education opportunities. 
  • Oversee the application / implementation of new work processes as they relate to Education transactions. 
  • Use skills and understanding of consequences and implications of decisions and actions to help colleagues, specifically in Education Telesales, Direct Sales and Services weigh risks in customer proposals.  

Skill Set: 
  • A very strong business understanding is required to demonstrate and explain how BMC Software technology education can fulfill the business requirements of customers. 
  • Excellent communication, writing, and presentation skills. 
  • Strong awareness of technology and how training complements the technical solution. 
  • Prior experience selling education or services products (3+ years desired)
  • Experience selling in a high-volume- Technical skill sufficient to understand education products and customer needs to tailor/customize education
  • Skilled in using all MS-Office products
  • Strong work ethic
  • Self-motivated, working independently to exceed job requirements and assigned quota
  • Able to quickly learn current selling processes
  • Project management and administration
  • Personable, team player
  • Understanding of IT solutions and job roles
  • Generally works without consulting their manager. 
  • Independent decisions are made daily.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, sex, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, protected veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.