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Basic Information

Job Name
Helix Technical Support Analyst - Romania
Country
Romania
State
NA
City
Bucharest
Date Published
01-Apr-2026
Job ID
46547
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-MS
#LI-MS2
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

We are seeking a mid level Helix Innovation Engineer to design, prototype, and implement customer and internal use cases using the BMC Helix Innovation Suite. This role blends low code development, AI assisted “vibe coding,” and problem solving to rapidly turn ideas into working solutions.


You will work closely with product managers, support teams, solution architects, and customers to understand problems, experiment quickly, and deliver scalable, production ready extensions on the Helix platform. This role emphasizes speed to value, iteration, and creativity, balanced with solid engineering discipline.

Key Responsibilities

Use Case Discovery & Solution Design
  • Partner with stakeholders to understand business, support, and operational use cases
  • Translate loosely defined problems into implementable Helix Innovation Suite solutions
  • Propose multiple solution approaches and rapidly test assumptions through prototypes

AI & Automation Enablement
  • Assist in building AI enabled workflows and agents leveraging:
    • Helix GPT / virtual agent capabilities
    • Knowledge driven and automation driven use cases
  • Help operationalize AI concepts into practical, usable solutions

Helix Innovation Suite Development
  • Build and extend applications using:
    • Helix Innovation Studio
    • Helix Platform APIs and services
    • Low code / no code capabilities where appropriate
  • Develop: 
    • Custom objects and processes
    • UI views and modern UX components
    • Integrations with ITSM, DWP, and external systems
  • Support additive use cases triggered by existing Helix workflows

Administration of Helix SaaS Platform
  • Own configuration administration for Helix ITSM, Helix Innovation Suite, HelixGPT, and other BMC Helix applications, including setup, maintenance, and lifecycle management of platform components.
  • Support and enforce change control, including configuration changes and promotions across non production and production environments.
  • Coordinate with cross functional teams involved in platform administration and feature implementation.

Vibe Coding & Rapid Prototyping
  • Use AI assisted development (vibe coding) to accelerate:
    • App creation in Helix Innovation Studio
    • Workflow logic, integrations, and UI components
    • Proof of concepts and MVPs
  • Iterate quickly based on feedback from users and stakeholders
  • Balance speed with maintainability and platform best practices

Quality, Documentation & Handoff
  • Ensure solutions are secure, supportable, and aligned with platform standards
  • Create lightweight documentation for:
    • Architecture and design decisions
    • Configuration and operational support
  • Collaborate with support and operations teams for smooth handoff
Required Qualifications
  • 3–6 years of experience in software development, platform engineering, or low code development
  • Hands on experience with BMC Helix Innovation Suite or similar enterprise low code platforms
  • Strong problem solving skills and comfort working with ambiguous requirements
  • Experience building:
    • Workflow automation
    • REST API integrations
    • Data models and UI components
  • Familiarity with modern development concepts:
    • REST / JSON
    • Event driven workflows
    • Cloud native architectures
  • Ability to explain technical solutions to non technical stakeholders

Preferred Qualifications
  • Experience with:
    • Helix ITSM, Digital Workplace, or Helix GPT
    • AI assisted development tools (Copilot style workflows)
  • Background in enterprise SaaS, IT operations, or customer support platforms
  • Knowledge of DevOps, CI/CD, or release management in SaaS environments
  • Exposure to UX principles and user centred design

What Success Looks Like (First 6–12 Months)
  • Deliver multiple production ready Helix use cases from concept to deployment
  • Reduce time to solution through effective vibe coding and prototyping
  • Become a trusted partner for stakeholders seeking innovation on the Helix platform
  • Contribute reusable patterns, templates, and accelerators for future use cases

Working Style & Mindset
  • Comfortable experimenting, failing fast, and iterating
  • Curious about AI and emerging development approaches
  • Pragmatic: chooses the simplest solution that works
  • Collaborative and transparent communicator

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.