Education Developer / Instructional Designer

Basic Information







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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

BMC Software is an Enterprise Software Company which offers software as a service (SaaS)-based and on-premises software and services in areas including cloud computing, IT service management, automation, IT operations, and ITSM.

BMC Education Services enables BMC customers, partners and BMC Customer Success employees to quickly and efficiently deploy, use and optimize BMC software. Training and certification is offered in all modern modalities and can be accessed via subscriptions, learning pass credits (LPCs) and per offering.

Rotational Programs: BMC hires graduates from different countries and professions to onboard and train them from ground up to become consultants, instructors or support agents

Internal Training Customer Success: Customer Success incl. Consulting, Education, Managed Services, Programs and Customer Success Management is going through a significant transition in BMC and all team members need training for the SaaS future of BMC.


The BMC Developer Rotational Programs/Internal Training Customer Success manages training or certification development projects and also develops and releases these education services. Services including instructor led training, eLearning, self-paced contents, assessments, subscriptions or certifications for this area.

The Developer will work closely with subject matter experts from various teams including education services, consulting, support, product management, R&D, sales and marketing.

Primary roles and responsibilities

  • The Education developer has product or area experience around Rotational Programs/Internal Training Customer Success. Also keeps updated on latest BMC technology changes.
  • Perform all phases of instructional design including analysis, design, development, and evaluation throughout the program lifecycle to achieve optimal learner-centric training solutions
  • Collaborate with R&D, Product Management, Marketing, and other teams to create high-impact learning solutions
  • Manage all assigned design solutions from conception to conclusion while working on multiple projects at a time
  • Should be able to create web-based trainings that run on desktops, tablets and mobile devices
  • Work with Education Portfolio managers, instructors, team members and other stakeholders to ensure that content, learning objectives, localization and delivery modes meet project goals, while matching the appropriate media format, structure, and design needs to the allotted budget.
  • Recommend and create content, sequence, and a systems approach to suit situation and learners including face-to-face instruction, micro-learning, eLearning, virtual, social, print, and video to help build an ecosystem for learning.
  • Deliverables might include blended learning materials, manuals, workbooks, job aids, instructor guides, video, /audio scripts, accreditation/assessment/certification exam questions
  • Keep self-updated of new software applications and tools to enhance learning


  • Bachelor degree in related field
  • Min 3 years in a software or hardware company, preferred software
  • 4+ years of Instructional Design experience 

Required Skills 

  • Experience/knowledge of Learning Design/ adult learning principles
  • Technical experience/knowledge in technology-based design/development tools such as Storyline, Articulate 13 and Captivate
  • Ability to manage specified projects from initiation through delivery of learning solution
  • Excellent interpersonal, written and oral communication skills
  • Outstanding time management and organization skills
  • Project management skills
  • Background in IT or software education development or Technical writing

Primary Location

  • Pune

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.