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Basic Information

Job Name
Dir - Product Development - USA (B)
Country
United States
State
California
City
Santa Clara
Date Published
07-Jul-2025
Job ID
45237
Travel
You may occasionally be required to travel for business
Additional Locations
Milpitas - Mountain View - East Foothills - Los Altos - Stanford - Santa Clara
Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

CareerArc Code
CA-JR
#LI-JR1
Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!" 



We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  


We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

BMC Helix is looking for a Director of Product Development for our ITSM/ESM group! 

In this role, you will oversee the development of our industry-leading, Agentic AI-powered enterprise ServiceOps solutions, focusing on IT Service Management (ITSM) and Enterprise Service Management (ESM) products. As a key member of the Digital Service and Operations Management (DSOM) leadership team, you will drive product innovation, development, quality assurance, and production escalations for Agentic AI core and features.

You will lead a world-class, global SaaS engineering team of 15-20 employees, collaborating with cross-functional teams such as product management, customer success, and support to deliver high-impact solutions. Your responsibilities will include hiring and mentoring team members, managing tasks and priorities, planning releases, and conducting employee evaluations, ensuring the team consistently meets and exceeds expectations.

If you’re passionate about leading development teams to success, staying ahead of cutting-edge industry trends, and introducing best practices to enhance R&D deliverables, BMC is the place for you. Join us to collaborate with global teams and experience our dynamic, supportive company culture!

How will your day-to-day look like?

  • Manage the Delivery and Lifecycle of new and existing DSOM products.
  • Lead approximately 15-20 employees globally in different time zones.
  • Guide product development teams to realize product concepts and bring them to market.
  • Engage with early adopter customers to help new feature adoption and go live.
  • Meet key customers to help resolve production issues and improve customer relationships.
  • Identify opportunities to improve customer experience and incorporate enhancements on an ongoing basis.
  • Drive consensus, sponsorship, and alignment for future plans among key stakeholders.
  • Work closely with other R&D teams to plan dependency interlock, execution tracking to ensure end to end solution delivery.
  • Update project status, raise red flags and propose mitigations to stakeholders to build awareness and confidence in execution.
  • Promote a culture of autonomy, transparency, and teamwork, while remaining customer focused.
  • Guide and mentor team members and position them for growth and advancement.
  • Establish close working relationships with direct reports, colleagues, customers, and partners.
  • Analyze complex systems and identifying innovative approaches to solve difficult problems.
  • Complete projects and tasks on time, on target, and on budget.
  • Adhere to workplace procedures and policies in an ethical fashion.
  • Support business and financial analysis to aid in decision making and provide insights that inform business strategies.
Requirements:
  • 15+ years of professional experience from global enterprises
  • 5+ years of experience in leading and managing world class SaaS software engineering teams working on complex software solutions (preferably ML / GenAI / Agentic AI products)
  • 3+ years of experience with enterprise ITSM solutions.
  • Experience in mentoring and growing employees across distributed locations, with the ability to attract, motivate and retain great software engineering talent.
  • Experience building and managing subscription SaaS software/cloud services.
  • Comfortable with modern SaaS delivery methodologies including Agile, Lean, CI/CD and DevOps.
  • Experience with cloud native architectures and platform services, including microservices, containers, multi-tenancy, databases, security, etc.
  • Customer-oriented with ability to maintain a proactive understanding of customer needs and goals.
  • Ability to effectively influence and persuade others with conviction.
  • Excellent communication skills, verbal and written, including strong presentation creation skills.
  • Results-orientated and data-driven, with analytical, strategic & creative thinking.
  • Willingness to “go the extra mile” to achieve important goals, including ability to handle work outside of normal hours due to globally distributed teams and customers.
  • Ability to maintain calmness and composure in the face of intense workloads and time pressures.



Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $193,350 - $322,250

Min salary
193,350

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

Mid point salary
257,800
Max salary
322,250
Min Salary - NEW
193,350
Max Salary - NEW
322,250