Director of Operations

Basic Information


United States





Date Published


Job ID


Travel Amount

up to 25%

Description and Requirements

At BMC, transformation is everything. It’s how we bring IT to life for more than 20,000 customers worldwide - 82% of the Fortune 500 to be exact. And it’s what energizes our more than 6,000 employees to bring meaningful change to businesses and lives, especially their own. 

A career that expands your mind and your horizons. Peers who inspire you, drive you, support you, and make you laugh out loud. An environment that fosters individuality and personal growth. All at a company that is committed to leading the industry in the delivery of digital services for business transformation. That’s BMC.

We are currently hiring a Director of Operations for our Intelligent Z Optimization & Transformation (IZOT) organization.

As the Director of Operations, you will report to the leader of Product Operations and be responsible for leading operational activities and strategic initiatives within the Intelligent Z Optimization & 
Transformation (IZOT) organization and mainframe software business, serving as the “chief of staff” to 
the GM & SVP of the business unit. The individual contributor in this created role will bring their 
experience managing operations to one of the most exciting times at BMC’s forty-year company history. 

• Deliver Operational Excellence – Lead IZOT organization operational cadence including 
strategic planning, zero-based budgeting, BMC executive leadership/Board updates, and 
metrics and operational reporting.
• Drive Strategic Transformation – Support key IZOT Transformation projects: provide 
program management support to ensure strategic alignment, key stakeholder engagement, 
and successful execution.
• Accelerate BMC Productivity – Identify, prioritize, and lead opportunities associated with
IZOT’s objectives and outcomes. Manage IZOT’s team roadmap process to ensure successful 
delivery of organizational objectives under agreed timelines.
• Establish close working relationships with BMC executives, colleagues, customers, and 
partners. Leads through influence.

Qualifications & Experience:
The ideal candidate will have 10+ years of professional experience and will have a successful track record of managing business operations within the software industry.
• BA/BS degree in business, science, engineering or similar discipline preferred; MBA, MA, or 
other graduate degree a plus
• Strong operational background with an understanding of financial analysis. 
• Experience with modern software development and delivery is preferred (e.g. agile software 
development, microservices architecture, container management, AI/ML, server-less 
computing, edge computing).
• Experience leading global cross-functional teams and knowledge of inter-dependencies 
across teams. Proven track record of driving change and leading change management.
• Experience in strategy or management consulting.

Characteristics for success:
• Promote a culture of autonomy, transparency, and teamwork, while remaining customer 
• Empower people through the definition of clear goals and objectives, holding them 
accountable for their achievement. 
• A strong focus on execution. This individual must be strategic and creative but strong 
execution capabilities are critical for success. Success will be judged on what is 
accomplished and delivered not what is proposed.
• Strategic analytical skills, excellent communication, presentation creation, and writing skills 
will be necessary. 
• The ability and desire to work effectively in a global, matrix organization, and persuade 
people with passion and influence is essential. 
• Data driven approach to decision making and measurement.
• Adept at analyzing complex systems and identifying novel, innovative approaches to solving 
difficult problems. 
• Completes projects and tasks on time, on target, and on budget. Exhibits responsiveness 
and willingness to “go the extra mile” to achieve important goals.
• Maintains calmness and composure in the face of intense workloads and time pressures.
• Adhere to workplace procedures and policies in an ethical fashion.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.