Director of Consulting Services - Mainframe

Basic Information

Country

United States

State

NA

Date Published

15-Aug-2022

Job ID

34928

Travel Amount

None
This role can be based remotely in United States

Description and Requirements

#LI-JR1
BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.

Overview:

The BMC Practice Director is a general management position in Professional Services that is accountable for a territory designated practice or discipline.  The Practice Director works closely with key ecosystem players to shape practice capabilities and offerings.  The Practice Director is responsible, in collaboration with the Geo Lead, for driving practice investment, recruitment and quality outcomes.  The Practice Director will be a Senior Manager or above.

Responsibilities:

Strategy Leadership:

  • Drive alignment with territory assigned Customer Success, Professional Services and geo-based strategic business plans.
  • Participate in the development and execution of strategy and plans for Practice discipline.
  • Interpret the WW Professional Services strategy into discipline-appropriate tactics and operational actions.
  • Drive Practice alignment with Corporate and BU Strategic Business Plans.


Transformation/Change Management:

  • Develop Practice to be balanced across assigned territory; able to respond to business needs
  • Support the Success Central team in development of full, customer-journey offerings.
  • Contribute to global resource pools to optimize global service delivery.
  • Continuously promote, reinforce and reward desired team behaviors.
  • Ensure a continuous feedback loop with territory assigned Strategic Sales Group and the Product Business Units (R&D).


Implementation/Delivery:

  • Develop continuous improvement culture in improving delivery automation and team competency.
  • Provide technical quality assurance in delivery of successful customer outcomes. 


Relationship/Sales:


  • Ensure Practice alignment with Strategic Sales Group initiatives and go-to-market motions.
  • Partner with the territory assigned Strategic Sales Group practice leaders, to develop and manage a synergistic relationship with the Services and Product Sales organization.
  • Engage with Geo Services Sales leadership to facilitate pre-sales support capabilities within the geos.
  • Contribute to the initiation and execution of programs to increase PS attach to license.


Third Party Partnerships

  • Contribute to the establishment of services Practice partner integration and operating strategy across the geographies.
  • Proactively build third-party partnerships to drive competency and mutually rewarding relationships.
  • Actively work with partners sharing appropriate IP, enablement and best practices to drive consistent customer experience.
  • Actively engage with the overall Channels organization, as well as the Customer Success Partner Management team to identify appropriate partners for engagement in BMC Xcelerate and other Customer Success partner programs.
  • Actively work with Geo Leads to support Geo specific partner strategies.
  • Provide conduit for a feedback loop from partner engagements to BU.


Customer Success:


  • Ensure capability alignment with CSM-driven success plans and maturity roadmaps.
  • Facilitate customer/field feedback into the Customer Success organization, via systems of record such as Gainsight.


Qualifications:

  • Bachelor's degree or equivalent, Master's Degree preferred
  • 3+ years of experience in Practice Management in a Professional Services environment (Vendor Services preferred) including 
    • Practice enablement planning
    • practice development planning and execution
    • Recruitment of Professional Services team members
    • Organizational management and development
    • Managing a team of 10+ employees
    • Organizational change management
    • Program Management
    • Strategic planning
    • Team development and growth
    • Talent acquisition and development
  • 5+ years of experience in Mainframe technologies, vendor software, migrations, upgrades, and professional services
  • 2+ years of experience as a Management Consultant (preferred)
#LI-Remote 
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.