Basic Information

Country:

United States

State:

Date Published:

19-Nov-2024

Job ID:

43473

Travel:

You may occasionally be required to travel for business

Additional Locations:

Detroit - Michigan, Houston - Texas, San Francisco - California, New York - New York, Washington - DC

This role can be based remotely in United States

Description and Requirements

#LI-BS1

Remote: #LI-Remote

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!

BMC’s SaaS Ops team is looking for an Experienced DevOps Engineer to join us and design, develop, and implement complex applications, using the latest technologies.

This position requires working on SaaS service activations with a primary focus on handling customers activations. Secondary responsibilities include active maintenance of automations, Devops tooling and upgrade executions. This position will require working very closely with:

BMC Helix Cloud Ops Teams
BMC Helix Support Teams
BMC Helix Infrastructure Teams - Database, Networking, Security and Platform.
BMC Professional Services & third-party Consulting teams
BMC Helix Customers

Candidate will be responsible for activations & upgrades functions in the US region, also supporting for Federal/IL4 Gov environments. As such, US Citizenship, and the ability to obtain a security clearance are required for this role.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

You’ll be responsible for working on customer activations deploying Helix applications as SaaS.
You’ll write automations for complex deployment procedures and significantly reduce human efforts involved in day-to-day operational tasks and maintenance activities.
You’ll collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations.
You’ll automate and apply development principles to operational practices for overall SaaS Service management.
You’ll ensure topmost quality and rapid issue resolution for reported defects.
You’ll coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.
You’ll perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.

To ensure you’re set up for success, you will bring the following skillset & experience:

Demonstrable experience of working in a DevOps Engineer / SRE capacity.
Hands on experience with CI\CD pipelines and maintenance of containerized deployments (with Jenkins, Docker & Kubernetes)
Fundamental knowledge of one of automation scripting language Python, Groovy, Ansible, or Shell scripting
Hands on experience working with DevOps and Automation tools like Git, Docker, Helm, Terraform, Jira, Harbor Registry
Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes, and Kubernetes objects.
Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments (AWS / GCP / OCI / Azure etc)

Nice to have skills

Exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus
Exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and its implementation for SaaS services.
Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts.
Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform will be an add-on.

This position is part of BMC SaaS DevOps team. This can include weekend work during scheduled production activities and after hours work as needed.

Candidates must have US citizenship and the ability to obtain a security clearance

#LI-Remote

CA-DNP

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

Looking for more details about our benefits? You can also learn all about them by clicking on the following link: https://guide.mybmcbenefits.com/

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $98,625 - $164,375

Min salary

98,625

Mid point salary

131,500

Max salary

164,375