Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

29-Oct-2024

Job ID:

43406

Travel:

You may occasionally be required to travel for business

Description and Requirements

CareerArc Code

CA_UT

#LI-UT1

Hybrid: #LI-Hybrid

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

This position requires working on SaaS service activations with primary focus on handling customers activations. Secondary responsibilities include active maintenance of automations, devops tooling and upgrade executions. This position will require working very closely with:

• BMC Helix Cloud Ops Teams

• BMC Helix Support Teams

• BMC Helix Infrastructure Teams - Database, Networking, Security and Platform.

• BMC Professional Services & third-party Consulting teams

• BMC Helix Customers

Candidate should be a Qualified (L2/L3) DevOps engineer with following skill set:

Roles and Responsibilities:

• Fulfill responsibilities of a devops engineer working on cloud native technologies.

• Responsible for working on customer activations deploying Helix applications as SaaS service.

• Write automations for complex deployment procedures and significantly reduce human efforts involved in day to day operational tasks and maintenance activities

• Collaborate with multiple cross-functional departments and teams including R&D, IS&T, Support and Operations

• Automate and apply development principles to operational practices for overall SaaS Service management

• Ensuring topmost quality and rapid issue resolution for reported defects

• Coordinate with Product/Engineering Teams to get the quick resolution of issues and or product defects.

• Perform tasks related to customer Escalations and share expertise in resolution of issues related to different deployed automation tools and services.

Qualifications

• 7+ years of working experience in a software engineering function

• Hands on experience with CI\CD pipelines and maintenance of containerized deployments

• Fundamental knowledge of one of automation scripting language Python, Groovy, Ansible, or Shell scripting

• Hands on experience in creating and maintaining Jenkins pipelines

• Hands on experience working with Web service protocols (Rest, JSON)

• Hands on experience working with DevOps and Automation tools like Git, Docker, Helm, Terraform, Jira, Harbor Registry

• Proficient working on Windows and Linux Operation System platforms.

• Good exposure and fundamental knowledge of Relational DBs (PostgreSQL, MS SQL)

• Good exposure and fundamental knowledge of container deployments, persistent storage, PODs, ingress, routes and Kubernetes objects.

• Good exposure and fundamental knowledge of tools like Elastic Search, Kibana, Grafana, Prometheus

• Good exposure and fundamental knowledge of Public, Private and hybrid cloud deployments

• Good exposure and fundamental knowledge of Site Reliability Engineering (SRE) principles and it’s implementation for SaaS services.

• Experience working in an Agile methodology with cross functional teams (R&D, DevOps, Operations, Support etc.)

• Able to design & document the Standard Operating Procedures (SOPs), design document and architecture artifacts

• Good troubleshooting skills and knowledge of BMC Helix products including ITSM, Digital Workplace, Helix Platform will be an add-on.

• Ability to work with time bound deadlines

• Hard Working & dedicated person with effective communication skills

• Bachelor’s degree in IT or equivalent professional experience

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 2,033,200 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.

(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

1,524,900

Mid point salary

2,033,200

Max salary

2,541,500