Consultant - Guadalajara - ITSM

Basic Information







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Travel Amount

up to 10%

Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
The BMC Consultant contributes to technical delivery engagements by implementing the BMC solutions using supplied Solution Documentation, Product Documentation, and tools.  A Consultant conducts appropriate testing, corrects issues encountered utilizing the BMC eco-system (BMC Support, Communities, Services), and documents the results in accordance with agreed procedures. A Consultant assists the Customer in a professional manner following agreed procedures.  If necessary, a Consultant assists Customer in creating solution / project change requests.

A Consultant contributes to the development of installation procedures and standards within BMC.

Key Responsibilities:

Perform implementation, administration, configuration ,Integrations, Upgrade and Customizations of BMC Remedy ITSM  Applications :
  • ITSM 
  • DWP/MyIT
  • DWPA 
  • SmartIT
  • Smart reporting
  • CMDB, Asset Management etc
  • Maintain BMC Product platform availability as per agreed availability commitment
  • Integrate BMC products to each other and third-party applications.
  • Develop new customizations, integrations and reports
  • Troubleshoot BMC Application, customizations, integration issues.
  • Follow the ITIL standard best processes. 
  • Recommend & plan upgrades/patches and roll out of new features
  • Drive adoption of the BMC solution across Customer environments
  • Work closely with Service Owners to review service delivery quality with focus on continuous improvement
Qualifications / Certifications:
  • Bachelor's Degree or equivalent (preferred)
  • ITIL v3 Foundation Certification
  • BMC Certified professional
  • 5(+) relevant years technical IT experience that includes:
  • 3(+) relevant years BMC product line experience or in a competitor product.
  • 3(+) years working in Services projects (preferably Customer facing in a professional consultancy capacity).
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades, and development of BMC Solutions
  • Should have Professional Services Experience
  • Experience on Windows/UNIX/LINUX operating systems 
  • Good knowledge of Virtualization, networking and database concepts
  • Well organized with a positive attitude, ability to work in customer facing env & should be able to communicate with Customers, Vendors, and other internal groups as required.
  • Works well in teams providing strong, relevant input and allows ideas from others to be shared and used when appropriate. Interacts well with project and Customer teams to contribute to the good of the project.
  • Effective communication skills in English & Spanish (verbal and written).
  • Willing to work in shifts, weekend and on-call support will be required.
  • Written and verbal communication skills for project team engagement
  • Prioritization / Management time to deliver on assigned deliverables and project schedule 
  • Email and phone skills / etiquette 
  • Proven ability to meet assigned timelines with high quality, complete deliverables in unsupervised, sometimes remote, situations.
  • Proven ability to work within high-pressure teams physically and virtually.
  • Willing shares ideas and knowledge with other colleagues promoting good practice. 
  • Ability to strategically solve complex Customer problems by using various communications, testing, and critical thinking techniques.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

BMC will never ask for payment in exchange for employment.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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