Mainframe Operator

Basic Information







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Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.


Computer Operations Support :  Operators in this environment monitor and support mission critical IBM zSeries mainframe hardware and software. They are responsible to maintain the productivity of these systems and minimize disruptions to services.

Duties include:

  1. Daily operations

a)   Follow BMC procedures and documentation required for error-free execution of data center functions.

b)   Initialize systems, perform IPL (Initial Program Load) of z/OS and z/VM systems.

c)    Ensure all logs, check-off lists are completed and accurate to provide detailed information for continued operations and problem follow-up. 

d)   Notify appropriate personnel for unsuccessful completion of jobs or tasks, based on error messages and/or documentation, e.g. file backup jobs.

e)   Perform tape management functions according to procedure. 

f)    Maintain and update operational procedures as needed.

g)   Maintain technical knowledge to stay current in all platforms supported to meet departmental standards. 

h)   Able to understand and execute detailed instructions. 

  1. Incident management/error handling

a)   Reports any observed deviations from standard performance. 

b)   Able to recognize and resolve critical operational problems. 

c)    Report and document problems to the Lead Operator on duty, or technical support staff, immediately to ensure effective problem determination and resolution.


  1. Customer interaction/communications

a)   Functions as a Level 1 technical support for mainframe users.

b)   Provide after-hours technical support by documenting and escalating calls appropriately. 

c)    Possess good phone skills to communicate with local/remote users. 

d)   Able to remain calm, cordial, and effective during the resolution of time-critical system interruptions/difficulties/failures.

e)   Experience working in a team-oriented environment.

f)    Provide good teamwork by expressing a collaborative attitude and sharing technical know-how. 

  1. Schedule

a)    Available to work a rotating shift which may include weekends and could also include rotating day and night shift. 

b)   Available to work when scheduled for on-call duty. 

c)    Willing to work overtime and holidays when needed or scheduled.

  1. Analysis & reporting

a)   Responsible for scheduling and running of periodic analytical reports as defined by Mainframe Technical Services and Computer Operations.

b)   Planning and creating ad hoc analyses as needed for operational status reporting, such as incident management, systems availability, systems performance, etc. as defined by IZOT management. 


Computer Operations Support 3

  • KNOWLEDGE:  Uses skills as a seasoned, experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative as well as practical ways.  This job is the fully qualified, career-oriented, journey-level position.       
  • JOB COMPLEXITY:  Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.  Demonstrates good judgment in selecting methods and techniques for obtaining solutions.  Interacts with senior internal and external personnel.  
  • SUPERVISION:  Normally receives little instruction on day-to-day work, general instructions on new assignments.
  • EXPERIENCE:  Typically requires a minimum of 3 years of related experience.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.