Collections Specialist - Argentina

Basic Information

Country:

Argentina

State:

NA

City:

ARG Office at Home

Date published:

03-May-2021

Job ID:

30008

Travel Amount:

None

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

Collection Specialist Primary Responsibilities:
  • Review invoices in the collection queue each day 
  • Monitor invoices, according to the payment terms 
  • Send new invoices to customers; invoices are either emailed or uploaded into customer portal sites 
  • Update collection notes in Oracle a regular basis with complete customer contact details and projected receipt date (estimated payment date) 
  • Contact customer for payment follow ups, carefully monitoring invoices coming due and collecting past due invoices 
  • Escalate disputed and/or past due invoices according to the BMC Escalation Matrix Timeline
  • Send remittance details to Cash Applications team for payment application 
  • Focus on reducing and/or clearing unapplied cash items for assigned customer accounts 
  • Research disputed items and pull any necessary order documents in the process 
  • Respond to internal inquiries, asking about customer payment status 
  • Update customer status reports as needed, for management  
What you will bring:
  • Bachelor Degree in related field and / or work experience in collections environment preferably for a multination company
  • A high level of persistence and accountability 
  • The ability to work independently while  being able collaborate with a global team. 
  • A keen attention to detail

Position Details:
  • Location: Buenos Aires, Argentina (Work from home)
  • 6 month temporary position with potential to be extended longer
  • Spoken and written fluency in English & Spanish (Portuguese a major plus)

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.