Best Practices Manager

Basic Information


United States




USA Office At Home

Date published:


Job ID:


Travel Amount:

up to 25%

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

The Best Practices Manager will be part of a highly successful and influential team focused on creative problem solving. It requires a high degree of interpersonal communication skills, self-motivation, and a desire to improve by participating in on-going development.  The individuals on this team are exposed to many aspects of BMC’s overall business and participate in high value initiatives.  Therefore, the position offers the opportunity to develop the skills required to advance to higher levels of leadership positions.


Position Responsibilities

  • Interact with various BMC organizations to assist the sales force in developing creative alternatives for clients

  • Interact with clients to assist the sales force in negotiations, difficult situations or general account activities

  • Work with the management team to create strategies to meet revenue objectives as well as team improvement

  • Identify areas of improvement for BMC and make recommendations to key executives

  • Interact with enablement to deliver training as a subject matter expert on negotiations, account management and business value realization

 Desired Skills and Experience

  • Exceptional Communications Skills

    • Strong Facilitation Skills

  • Exceptional Problem Solving Skills

    • Excellent at Pattern recognition

    • Simplify complex issues

  • Minimum of Ten Years of Direct Sales Experience

  • Experienced in managing and leading complex customer situations and negotiations

  • Strong Financial Acumen

  • Highly Organized

  • Strong Understanding of Principled Negotiation Methodology

  • Understanding of BMC Internal Organization is highly desired


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.