BMC Remedy ITSM Consultant - Application Managed Services

Basic Information

Country:

India

State:

NA

City:

IND Bangalore II

Date published:

20-Apr-2020

Job ID:

27389

Travel Amount:

up to 10%

Secondary Locations:

IND Pune - Business Bay

Description and Requirements

BMC helps customers run and reinvent their businesses in the digital age by tackling their IT management challenges, championing their innovation, and celebrating their success.
Every BMC employee has the potential to have a tremendous impact on customer success—and when customers thrive, we all do.

BMC offers bold and fearless career-seekers like you the opportunity to expand your skills, your network, and your horizons as you work to enable customer growth and innovation every day. You will be surrounded by peers who inspire you, drive you, support you, and make you laugh out loud, in an environment that fosters individuality, respect, and personal ambition.

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customers worldwide. It provides a unique opportunity to meet customers and solve their business problems through a consultative approach. This group is responsible for managing the latest BMC technologies and making sure customers get the maximum value from their investment.

Position Overview - This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multi-task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Accountabilities/Duties

  • Provide operational support on ITSM Remedy, SmartIT/MyIT,Smart reporting,Service broker,DWPA,CMDB Asset Management, as per agreed SLAs
  • Experience in Administration, Operations, Customizations, Integrations, Performance tuning, Patch implementation, Upgrades and development of ITSM remedy
  • Follow the ITIL standard best processes.

Requirements:

  • Candidate must possess a Bachelor’s Degree.
  • 5-12 years’ IT experience
  • Job Location: Pune or Bangalore
  • Should have worked in Applications Managed Services and Consulting Services environment
  • Experience on UNIX operating system and ITIL framework is an advantage.
  • Excellent in troubleshooting ITSM applications, integrations, customizations.
  • Well organized with a positive attitude, and ability to work and communicate with Customers, Vendors, and other internal groups as required.
  • Should be customer-facing.
  • Exercises independent judgment within broadly defined practices and policies in selecting methods, techniques and evaluation criteria for obtaining results.
  • Effective communication skills (verbal and written).
  • Willing to work in US/rotational shifts, weekend and ready to be on-call to support priority issues


It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.