Associate DevOps Engineer

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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Position Description:
This position will work very closely with:
  • BMC Remedy SaaS Release Team.
  • BMC Remedy SaaS Support Teams - Operations, Database, Networking, Security and Wintel.
  • BMC Remedy SaaS Customers - To gather requirements.
  • BMC Remedy RnD Team – To fix Jira Issues
Key Primary Responsibilities:
  • Handling of all BMC Remedy SaaS Releases/Changes as a part of Change Team.
  • Coordinate with customers to gather requirement before starting any change, design & develop the plan & execution of plan.
  • Troubleshooting & fixing all Issues identified during change implementation.
  • Coordinate with SaaS Support Teams including Operations, Database, Networking, Security, and Wintel.
  • Coordinate with Product Teams to get the quick resolution of issues.
  • Participate in Internal Team Review meetings.
Position Requirements:
  • Should have a minimum of 5/6 yrs of work experience.
  • Exposure of Remedy Change/Migration Activities is preferable.
  • Exposure in ARS Development using ARS Forms & ARS objects - Active Links, Filters, Escalation, Active Link Guide, Filter Guides, Menus, Web Services, Applications.
  • Exposure of Remedy Integrations using latest version of Remedy APIs and ARS workflow (AR 7.6.04, AR 8.x and AR 9.x) e.g. Integration with SRM, Incident, Change, Work Order and CMDB Module.
  • Working Knowledge of SRM, ITSM, CMDB & Remedy Architect. ITIL v3 certification is preferable.
  • Working knowledge of Databases e.g. SQL/Oracle/Postgres.
  • Strong Problem-solving ability.
  • Exposure to the change management process.
  • Exposure to DevOps technologies and Processes highly preferred.
  • Ability to work with significant Deadlines.
  • Hard working, dedicated & effective communication skills.
  • Bachelor’s degree in IT or equivalent experience.

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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