Associate Technology Solutions Specialist

Basic Information







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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Role & Responsibilities-:
  • Helix Cloud Service Monitoring using BMC Software Tooling via Alerting systems
  • Primary point of contact for impact situations and escalation for wider team engagement.
  • Ensure communications are taking place on regular intervals to customer/internal/external stakeholders.
  • Provide Tier 1 level troubleshooting and isolation of application events.
  • Ability to quickly assess the business and technical situation and enabled to make decisions
  • Adept at both English verbal and written communication
  • Ensure accuracy for all scheduled reports within Operations and proactively.
  • Initiate corrective actions by opening tickets in the queue of the appropriate teams.
  • Team player which includes mentoring and knowledge sharing across the team.
  • Proactively identify opportunities for improvement and offer/create viable recommendations/options.
Skills Required-:
  • BS/BE degree in CS/EE or equivalent experience
  • Excellent written and verbal communication skills
  • Minimum of 1-3 years' experience in a cloud-based or IT industry equivalent.
  • Emphasis primarily Kubernetes-K8, Rancher, Linux, Database MSSQL and Postgres.
  • Troubleshooting skills with considerable depth and experience
  • Experience working at a Help Desk, Technical Call Center, NOC or equivalent environment.
  • Knowledge and understanding of BMC-Remedy Products is an added advantage
  • Directory Service/LDAP, specifically Active Directory/SAML but not essential
  • Networking experience desired: working knowledge of TCP/IP, SNMP, firewall, proxy, etc.
  • Knowledge and understanding of BMC-Remedy Products is an added advantage
  • ITIL (Information Technology Infrastructure Library) foundation certification is a plus.    

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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