Assoc Sales Ops Analyst
Basic Information
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Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
BMCO India aims to act as a force multiplier for our BMCO global functions through exceptional quality work with a focus on standardization, automation & innovation while also leading end-to-end strategic initiatives. India Operations consist of the following core functions which are strategically collocated in India and aligned globally to almost all BMCO teams to help make BMCO priorities a success.
- Technology & Automation
- Analytics & Data Science
- Product Line Common Services
- Channel Center of Excellence (Channel COE)
- Sales Enablement
- Go To Market Operations Center of Excellence (GTM-O COE)
- Business Operations
Primary Roles and Responsibilities
Pricing Management:
- Configure and price education offerings in the BMC learning management system.
- Ensure alignment of pricing data with current business offerings and promotions.
- Conduct periodic audits of content and pricing to ensure accuracy and compliance
LMS Support and Maintenance:
• Act as the point of contact for any content or data issues within the learning management system and learning experience platforms.
• Troubleshoot and resolve system or data discrepancies in collaboration with the IT and support teams.
• Assist in content migration, setup, and updates as required by the education or learning teams.
•Manage customer subscriptions in BMC learning management system.
Data and Reporting:
• Generate and analyze reports on content usage, business and operational metrics.
• Provide insights to management on operational efficiency, pricing impacts, and learner engagement trends.
Process Improvement:
• Identify and recommend process improvements to enhance accuracy, reduce turnaround times, and streamline support operations.
• Collaborate with the education support team to implement best practices and standard operating procedures for pricing and content updates.
• Identify and lead the implementation of AI/automation initiatives in the process lifecycle to save time and improve user experience.
Cross-Functional Collaboration:
• Work closely with various stakeholders on pricing updates.
• Support special projects related to education support operations, ensuring timely execution and alignment with organizational goals.
REQUIRED SKILLS:
• Proven experience (2-3 years) in a support business operations role.
• Familiarity with learning platforms like CSOD, Degreed, or similar LMS/LXP tools.
• Strong attention to detail and accuracy with data management.
• Excellent communication skills and ability to work cross-functionally.
• Proficiency in MS Excel or other data analysis tools.
• Open to work on shifts (Primary shift – 12:30 PM IST to 9:30 PM IST)
• Excellent communication and interpersonal skills with the ability to collaborate effectively across teams.
• Ability to work independently, prioritize tasks, and manage time effectively in a fast-paced environment.
• Proficiency in creating and managing Standard Operating Procedures (SOPs).
Functional/Technical Skills:
• Degreed
• Cornerstone OnDemand (ILearn)
• SFDC
• MS Office
Soft Skills:
Good Communication and Interpersonal skill
Education/Skills/Background
Graduation/MBAOur commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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