Junior CMS administrator

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Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
BU Description
We are the Innovation Center of Excellence (iCOE) team that drives competitive Advantage for BMC by enabling recurring revenue growth, customer centricity, operational efficiency and transformation through actionable insights, focused operational execution, and obsessive value realization

About You
You enjoy working cross-functionally across Sales, Marketing, Customer Success, Operations, and IT organizations.
You’re a team player and believe in building synergies across BMC to create/continually evolve one integrated customer journey. 
You like to innovate, and have a passion for solving business problems, to continuously improve our quality of service
You have a passion for development, and challenge yourself to learn new things
You know how to have fun and connect with people

Key Responsibility/Role Expectation
Provide administrative support for content management system used as our sales enablement platform for corporate internal & external functions which includes sales, presales, customer success, marketing, partners, operations etc. 
Development and maintenance of custom pages.
Management of incidents and tickets logged by end users via Helpdesk system/Emails.
Management of user groups, maintenance of data table, manage inventory of inactive users and offboard them from the system via set process.
Monitor content libraries for any misplacements, taxonomies, and other features of CMS platform. 
Generate reports that provide the metrics required for teams to get insights on various functionalities of platform, performance of content, adoptability of users etc.
Help in Creation and maintenance of process documentation.
Research, test and implement new tools, solutions, and approaches that will help to improve productivity/user experience.

Professional Experience
6 months – 1 year experience with any LMS/CMS platforms.
Basic report generation understanding
Analytical and problem-solving abilities
UI/UX knowledge (desirable)
Knowledge of Basic HTML/CSS (desirable)
Ability to learn quickly in a dynamic environment and deliver on commitments in a timely manner 
Good communication and interpersonal skills
Good MS Office skills, Excel (Formulas, Pivot Tables & Charts), Word, PowerPoint, Outlook
Team player
Customer-service skills and a passion for helping others succeed, both internally and within the larger organization
Creative and able to communicate ideas visually, verbally, and in writing
Self-starter with an ability to work independently and engage others for support and input

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

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