Associate Platform Systems Admin
Basic Information
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Description and Requirements
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"At BMC trust is not just a word - it's a way of life!"
At BMC, we provide comprehensive 24/7 IT support to all our end-users. Our Level-1 team manages initial inquiries, escalating unresolved issues to our global Level-2 support teams. If further local support is needed, the issue is escalated to our Level-3 team, based in Houston, Texas. This office-based role requires close collaboration with colleagues in Houston.
Key Responsibilities:
- Support end-users across the United States, Canada, and South America.
- Manage and troubleshoot IT hardware including laptops, desktops, mobile devices, tablets, and Apple Macs.
- Image and set up Windows and Mac devices.
- Handle incoming requests for new mobile device orders, coordinating with regional carriers as defined by BMC.
- Assist in IT asset management, including tracking, recovery, and recycling of old assets.
- Provide support for Windows 11, MacBook iOS, Office 365, McAfee, anti-virus software, BitLocker, encryption, network printers, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike, Beyond Identity, Commvault, and Zoom.
- Support unified communications platforms, including video conferencing and VOIP systems; knowledge of Polycom is a bonus.
- Perform on-call duties, including working early or late as needed.
- Manage mobile device desktop (AirWatch) and AWS Virtual Desktop (VMware/Parallels).
- Handle stressful end-user situations professionally.
- Contribute ideas and improvements to work processes across multiple locations.
- 4-6 years of remote support experience in IT or a customer-facing role required.
- Strong written and verbal communication skills in English; additional languages are advantageous.
- Experience with IT asset management and recovery.
- Ability to handle and lift equipment up to 30 lbs.
- Experience with Windows 11, MacBook iOS, Office 365, and related technologies.
- Familiarity with unified communications platforms and video conferencing systems.
- Experience with MDM solutions (e.g., AirWatch) and AWS Virtual Desktop (VMware/Workspace).
- 3-5 years of Mac experience is a plus.
- Bachelor’s degree in computer science, Engineering, or a related field (B.Sc., B.E., or MCA), would be a plus.
- ITIL Foundation certification preferred.
- Ability to manage competing priorities in a dynamic environment.
- Prior experience with desktop imaging and or scripting is required.
- Note: This role requires office presence in Houston, Texas, and involves collaboration with local and global teams.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $61,050 - $101,750
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