Associate Platform Systems Admin

Basic Information


United States





Date Published:


Job ID:



You may occasionally be required to travel for business

Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Customer Success brings the transcendent customer experience to life by empowering customers to achieve the value and impact of their BMC investments. Customer Success accelerates core business outcomes, mitigates risk, cultivates relationships, removes friction, and improves customer experience. No better team to join when customer centricity is at the heart of BMC's strategy! 

Here at BMC we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local support, it will be escalated to Level-3 (local) support. This role will sit with our Level-3 (local) support team based in Houston, Texas. 

*This is an office-based role where it is important to collaborate and work with your colleagues in the Houston office.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

  • You will be expected to support end-users across United States, Canada, and South America.
  • Experience managing IT Assets and working with end-users to recover old assets.
  • Help our end-users resolve their issues in a timely manner.
  • You will be handling incoming requests for new mobile device orders working with regional carriers defined by BMC.

To ensure you’re set up for success, you will bring the following skillset & experience:

  • 2+ years of Technical Support working with IT hardware comprising Laptops, Desktops, Mobile, Tablet and Apple MAC devices.
  • Experience in IT Asset tracking and recycle process.
  • Experience managing IT Assets and working with end-users to recover old assets.
  • On-Call duties to come-in early or work late if needed.
  • You will need good written and verbal communication skills in English, additional languages are a bonus.

Whilst these are nice to have, our team can help you develop in the following skills:

  • Experience of Windows 11, MacBook iOS, Office365, McAfee, Anti-virus, Bit locker, Encryption, Network Printers, Outlook, SharePoint, Microsoft Teams, Active Directory (user/server admin/permissions), JAMF, CrowdStrike, Beyond Identity, Commvault, & Zoom
  • Understanding of unified communications platforms such as video conferencing, VOIP systems, Knowledge of Polycom would be a bonus.
  • MDM, Mobile Device desktop (AirWatch).
  • Comfortable imaging and setting up Windows & Mac Devices.
  • Experience on AWS Virtual desktop (VMware/Parallels).
  • ITIL Foundation

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $61,050 - $101,750

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