Associate Platform System Admin

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You may occasionally be required to travel for business

Description and Requirements


"At BMC trust is not just a word - it's a way of life!" 

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

As a Platform System Administrator within our dynamic team, you will play a vital role in enabling our operations management solutions to run BMC IT operations effectively and efficiently. By leveraging BMC's innovative products, we proudly identify ourselves as CustomerZero, which opens doors to collaborate with R&D, Product Management, and Sales teams. Our mission is to provide end-to-end solution enablement, spanning implementation, configuration, administration, support, and management. We are currently expanding AIOps use cases to optimize BMC IT operations.

Primary Roles and Responsibilities:

·       Administering BMC Helix Operations Management, BMC Helix Service Monitoring/AIOps, BMC Helix Log Analytics, BMC Helix Dashboard, BMC TrueSight Operations Management, BMC TrueSight AppVisibility and Entuity.

·       Configuration of BMC Patrol Agents, Knowledge Modules, Monitor policies, Alarm Policies, Event Policies, Enrichment rules, Grafana Dashboards, Reports

·       Configuration of Synthetic scripts for applications using Silk Performer, Selenium, Python

·       Configuring and deploying solutions for comprehensive infrastructure and application monitoring, with a focus on reducing business downtime and overall impact through the implementation of innovative and AIOPs-driven solutions.

·       Seamlessly integrating our solutions with other BMC products and third-party tools for seamless operations.

·       Creating customized solutions using scripts and other innovative approaches

·       Collaborating closely with R&D and Product Management teams to drive continuous improvement and ensure our solutions remain at the forefront of technological advancements.

·       Displaying real-time use cases and successful implementations to external customers during customer briefings as part of CustomerZero initiatives


  •  Minimum 1-3 years of experience in IT Infrastructure Operations, Basic knowledge, and experience with BMC Products such as BMC TrueSight Operations Management, BMC ProactiveNet Performance Manager, BMC PATROL, BMC TMART, BMC TrueSight Appvisibility Manager, BMC TrueSight IT Data Analytics.
  • Basic knowledge and experience of working with networking fundamentals and servers.
  • Experience working with other infrastructure monitoring or application monitoring solutions apart from BMC is a plus.
  • Strong verbal and written communication skills for effective interaction with global teams.
  • Engineering graduate in Computer Science or a relevant field.
  • Familiarity with ITIL Framework and experience with Change and Incident Management tools.
  • Ability to work independently with minimal supervision, displaying self-initiative in day-to-day work activities.
  • Adaptive learner, adapting swiftly to modern technologies and tools.
  • Analytical mindset with the capability to collaborate effectively within cross-functional teams.


  • Proficiency in using Regex for advanced data pattern matching and manipulation, providing an advantage in data processing and analysis.
  • Familiarity with Grafana and PromQL (Prometheus Query Language) for creating dashboards and querying metrics, offering valuable insights into system performance.
  • Knowledge of any Log Analytics tools, enabling efficient log analysis and troubleshooting.
  • Strong knowledge of scripting languages such as PowerShell, Python, Selenium, Silk Performer providing versatility in automating tasks and implementing custom solutions.

Our commitment to you! 


BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 


If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 


BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is INR 791,700 - INR 1,319,500.


Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to know more and how to apply.

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