Remedy Platform Systems Administrator

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Description and Requirements

BMC works with 86% of the Forbes Global 50 and customers and partners around the world to create their future. With our history of innovation, industry-leading automation, operations, and service management solutions, combined with unmatched flexibility, we help organizations free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead.
Position Description: 
As Remedy Application developer, you’ll be responsible for managing Remedy Action Request system and working on enhancement requests implementation in Remedy ITSM and Atrium CMDB with Java development for extending the remedy applications. In this role, you’ll also have exposure to new BMC application, Innovation Studio, Digital Workplace, Chatbot. Needs strong communication skills to participate in customer calls and BMC briefing center to explain customers regarding the remedy architecture, upgrade and implementation best practices.

Primary Roles and Responsibilities:
Manage BMC Remedy applications and troubleshoot operational issues.
Upgrade remedy applications to latest version and apply hotfixes and patches as and when available.
Business Process Analysis.
Application design and development.
Data modeling and Data flow diagramming and analysis.
Disaster Recovery process and procedure.
Basic skills of Unix/Linux, shell scripting.
Oracle SQL analyzing and debugging.
Reporting tools like YellowFin (Smart Reporting).
Work with product development teams and participate in beta testing of the BMC products.
Participating in Customer demos and Customer briefings.
Developing Remedy connector in Java.
Developing application in innovation platform.
Developing intents, entities and dialogs in IBM Watson.
Knowledge in AI and Machine learning.
Manage Atrium CMDB reconciliation and normalization.
Manage integrations between other BMC applications like TrueSight.

Bachelor’s degree with minimum 3 to 5 years work experience in BMC Remedy Application.
Certification in Remedy, Java, Python.
Excellent verbal and written communication skills and the ability to interact professionally with diverse groups.
Should be willing to work on EMEA hours – 12.30PM shift

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. 

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.