Assoc License Compliance Analyst - India

Basic Information

Country:

India

State:

Maharashtra

City:

IND Pune - Business Bay

Date published:

29-Oct-2020

Job ID:

28430

Travel Amount:

None

Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
Position Description:
Focus on requesting and collecting customer product usage/Statement of Capacity information,
analyzing/reconciling that usage, and determining if customers remain in compliance/within capacity
with their agreements with BMC Software.

Primary Roles and Responsibilities:
Request license usage/Statement of Capacity information from customers on specific products.
Follow up and work with customers/Sales to ensure correct information is provided in a timely
manner.
Perform simple usage analysis/SOC reconciliation to determine a customer’s compliancy status;
review all cases with Program Managers.
Communicate the customer’s compliancy status outcome to sales teams and customers.
Research customers’ entitlement, contracts, contacts, support ids
Focus on Productivity, Quality and defined SLAs
Manage general Mailbox to ensure emails are answered and archived in a timely manner

Qualifications:
Experienced in Microsoft Office Applications (Outlook, Excel, Word, Share-point, etc)
Strong English Skills (written and verbal)
Strong organization and communication skills
Experience in software industry, customer support/service
Minimum 2-3 years of Order management experience or relevant industry 
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, age, national origin, physical or mental disability, history of disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, sexual orientation, veteran status, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors. BMC never asks for payment from individuals seeking employment with the company.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.