Associate Information Developer - Technical Writer

Basic Information

Country:

India

State:

Maharashtra

City:

Pune

Date Published:

30-May-2024

Job ID:

41936

Travel:

up to 10%

Description and Requirements

CareerArc Code

CA-SG

"At BMC trust is not just a word - it's a way of life!" 



We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!  


We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 
Position summary The Associate Information Developer is a writing member of the Information Design and Development (IDD) team with responsibility for authoring and updating content for enterprise software products and solutions. In this position, the Associate Information Developer is an active participant within IDD and with other cross-functional colleagues, such as those in engineering, QA, product management, customer support, product operations, and education. The Associate Information Developer will receive guidance from more senior team members to work efficiently and effectively with IDD standards and processes.

Primary Roles and Responsibilities:


Research and development of documentation

• Contribute to the development of high-quality technical documentation by working with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Under direction from IDD management and lead information developers, take ownership of the documentation for a product or product area. Write and edit product notices, such as release announcements. Work with Engineering and QA to refine application programming interface (API) documentation. Peer edit documentation.
• Create and work to documentation plans. Work to project plans.
• Work with reviewers and editors to ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards.
• Deliver documentation on time and with the highest quality possible.
• Create documentation in appropriate delivery formats, such as wiki topics and PDF.
• Review and contribute to feature and use case design documents.
• Become a subject matter expert for the product being documented.
• Participate in meetings to learn about products and features. Conduct interviews with subject matter experts. Gain an understanding of assigned products and cross-product integrations through guided training and individual study. Install and work with prototype applications.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
• Help other information developers as required to meet deadlines.
• Make recommendations to improve technical information based on the needs of the target audience. Make recommendations to improve the content model, style, and structural elements of BMC documentation. Initiate and recommend creative ways to improve technical information deliverables and processes. Use creative approaches to solving problems.
• Report accurate and timely status for all assignments. Escalate issues to management.
Qualifications:

• Minimum 1+ year experience developing technical documentation.
• Hands-on experience or familiarity with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, RoboHelp, Javadoc Help, HTML, XML, Adobe Acrobat, SnagIT, Paint Shop Pro, and so on.
• Basic technical writing skills.
• A basic understanding of the documentation development process, the software development process, and product lifecycles.
• A basic understanding of the relationships between cross functional teams. A willingness and ability to work effectively with and within the processes and systems established by those teams.

Our commitment to you! 

 

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU! 

 

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas! 

 

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 1,167,000 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs. 

The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices. 




(Returnship@BMC)

Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.

Min salary

875,250

Mid point salary

1,167,000

Max salary

1,458,750