Technical Writer
Basic Information
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Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
Team/BU Description:
The Information Design and Development (IDD) team for the Digital Services and Operations BU is a large, global team of Technical Communicators with a strong presence in Pune and Bangalore. We offer interesting and challenging work in a large and dynamically developing company, exciting projects involving newest technologies, collaborative environment, and professional development opportunities. We also offer excellent compensation and benefits package, with a performance bonus program.
Primary Roles and Responsibilities:
The Assoc Information Developer is a writing member of the IDD team with responsibility for authoring and updating content for BMC software products.
Responsibilities include:
- Contribute to the development of high-quality technical documentation by working with writers and engineers to scope, design, edit, and publish technical content as directed by lead information developers and more senior writers.
- Interactively contribute to the documentation creation and maintenance process.
- Under direction of IDD management and lead information developers, take ownership of the documentation for a product area, follow through and complete the product cycle, and report accurate and timely status for all assignments.
- Work with reviewers to ensure technical accuracy and appropriateness of content according to prescribed project deliverables and schedules.
- Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback
- Balance work volume and quality, and appropriately escalate issues to management.
- Collaborate with senior writers and editors in all locations to ensure adherence to the prescribed style guide for the seamless flow of information to our customers.
- Monitor problem tracking to identify documentation problems or changes and trends in product usability issues.
- Work with lead information developers and editors to understand concepts for optimizing documentation.
- Initiate and recommend creative ways to improve technical information deliverables and processes.
- Maintain a good working relationship with individuals internal and external to IDD and BMC.
QUALIFICATION AND REQUIRED SKILLS:
- Experience developing technical documentation for enterprise software audiences
- Hands-on experience with accepted team collaboration, authoring and publishing tools
- Demonstrate excellent communication and interpersonal skills with ability to effectively work with global and culturally diverse departments and groups
- Ability to adjust priorities and quickly learn new technologies and software applications
- Ability to effectively handle multiple projects
- Ability to quickly learn new technologies and software applications
DESIRED (NICE-TO-HAVE) SKILLS:
- Recent experience developing documentation with a wiki authoring tool
- Experience writing documentation for mainframe technologies or applications (Added advantage)
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
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