Associate Consultant - Mainframer In Training

Basic Information

Country

United Kingdom

State

NA

City

Remote

Date Published

18-Aug-2021

Job ID

31143

Travel Amount

up to 10%

Description and Requirements

Exciting Mainframe Facts:
  1. Mainframes are used by 71 percent of Fortune 500 companies.
  2. Mainframes handle 90 percent of all credit card transactions.
  3. Mainframes handle 68 percent of the world’s production IT workloads, yet they account for only 6 percent of IT costs.
  4. IBM’s z15 system can support up to 40 terabytes of memory.
  5. A z15 mainframe can survive an earthquake having a magnitude of at least 8.0 on the Richter scale.
  6. Each IBM z15 mainframe can handle 19 billion business transactions a day.
  7. Revenue from z System sales increased 62 percent year-over-year with the 2019 release of the newest IBM mainframe, the z15 system.
  8. As of 2020, 44 of the top 50 banks and all top 10 insurers worldwide use IBM mainframes.
What is not to be excited about? 

Mainframes are very much here, and here to stay for a very long time.  Yet we find ourselves in an age where lack of investment in people and training now means that resources are scarce, and demand is at an all-time high.  It is for this reason that BMC mainframe services have an awesome opportunity for 5 individuals to become a part of our UK team working with, being trained, and mentored by industry experts
Not only is this a fantastic opportunity but BMC Mainframe Services, BMS, are forecast to be one of the largest services business units with BMC. 
 
If you are looking for something different in IT that is a long-lasting rewarding career on a platform that you may never have considered, which allows you to support the global economy, airlines, manufacturing, insurance, and retail sectors then mainframe is definitely for you.  

Primary Roles and Responsibilities:

The roles we are looking to fill are 5 Mainframer in Training roles at an Associate Consultant level.  As the training program starts, we will be identifying candidates who will progress and develop down Security, Database and OS paths.  These roles require focus and dedication as the complexity of the mainframe unfolds as you learn what makes these fascinating machines work. 

A BMC Associate Consultant contributes to technical delivery engagements with support and guidance of our Consultants and Senior Consultants.  Starting with entry level tasks and growing with experience and training.  
  • Attends a mainframe training program designed for this role which includes technical training, soft skills, and service management training
  • Complete technical assessments designed to assess your understanding of the mainframe and learned tasks
  • Customer Service training to ensure client engagements run smoothly and you are equipped to deal with all customer situations including escalations
  • Attend customer calls and represent BMC on appropriately assigned tasks 
  • Performing required tasks on customer environments under close supervision of your trainer / buddy
  • Monitoring and managing through to resolution incidents and problems on customer systems
  • Identify and escalate risks and issues appropriate to role, exposure and understanding
  • Manage and deliver assigned responsibilities with minimum re-work
Strengths:
  • Strong work ethic / diligent
  • Flexible and adaptable
  • Team work
  • Problem solving
  • Reliable / dependable
Professional Behaviours:
  • "the Basics"
  • Attention to detail
  • Attitude
  • Initiative
  • Technical / solution knowledge
Success Behaviours: 
  • Must be a self-starter and works with internal eco-system to maintain knowledge.
  • Provides on time, accurate and realistic status reports or input to status reports using standard templates.
  • Completes accurate time sheets and expenses on time.
  • Prioritizes and completes all assigned tasks with minimum re-work, including capturing Customer input and review with zero services defect and warranty time.
  • Consistently achieves utilization targets and balances with development plans to ensure skills are updated and in demand.
  • Seeks to identify and mitigate risks before issues arise.
  • Manages and delivers assigned responsibilities within scope and budget.
  • Maintains up to date training on BMC Excellence delivery methodology and applies it in all projects.
  • Fulfills all Ethics and Compliance training and testing requirements to protect BMC interests and assets at all times.
Soft Skills:
  • Written and verbal communication skills for project team engagement – intermediate level
  • Prioritization / Management time to deliver on assigned deliverables and project schedule – intermediate level
  • Email and phone skills / etiquette – intermediate level
Experience and Qualifications:
  • Bachelors Degree or equivalent (preferred but not necessary)
  • ITIL V3 (preferred but not necessary)
  • Working in a Technical IT environment for 2+ years (preferred but not necessary)
  • Any previous mainframe experience (preferred but not necessary)
  • Technical skills in Microsoft Word, Excel and E-Mail
  • Phone Skills/Etiquette – Intermediate Level
  • Works well in a team providing strong, relevant input and allows ideas from others to be shared and used when appropriate
  • Ability to work on your own staying motivated as the team is grown
#LI-Remote

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.