Customer Success Account Manager - DACH region

Basic Information







Date Published


Job ID


Travel Amount

up to 25%

Description and Requirements

Customer Success Account Manager

We're looking for a dynamic Customer Success Account Manager who drives market demand for our world class customer success portfolio.  Customer success is at the core of our strategy in order to maintain customer satisfaction as well as grow our existing customer base.  This is a highly visible role working with our most prestigious strategic clients and new logo accounts. 


Our vision: To be the customers partner in enabling their Autonomous Digital Enterprise journey.

As a member of the Customer Success sales team, you are highly visible, being the “go-to” person for customers and sales colleagues as the centre of excellence on positioning Customer Success and helping customers to realise value from our solutions.

Experience Needed and Experience Offered:

• Consistently exceed customer success sales targets on a quarterly basis by driving new business and grow existing business within our strategic accounts;
• Managing your own assigned client base through strategic business planning
• Collaborate with the rest of the BMC sales organization (Account Managers, Inside sales, presales etc.) to drive, qualify and execute on new opportunities that provide profitable revenue to BMC within target accounts
• Leading pipeline generation activities on the Customer Success portfolio coordinating all the sales team members to build an effective pipeline and execute on each phase of the Value Selling process
• Diagnose customer needs and recommend value-based solutions that reflect a clear understanding of services and primary differentiators
• Utilize sales best practices, industry trends and market knowledge in a repeatable sales process
• Leading end to end sales campaigns from demand generation to negotiate and close.
• Build trust and confidence with champions and executives in customers, partners and colleagues through unquestionable integrity
• Regular updates with manager to review deals and discuss pipeline
• Participate in regular sales enablement workshops with solution leads
• Engage with dedicated pre-sales, inside sales and internal ecosystem colleagues to achieve common goals

What We Seek:

• You are a real business hunter who can demonstrate success winning new logos and expanding existing accounts with a proven sales track record
• You are adept at building strategic account plans that drive long-term objectives
• You will have in-depth experience managing complex environments and are skilled at forecasting and territory planning
• You are a persuasive communicator, able to articulate a vision that resonates with the customer and demonstrates value
• You have an entrepreneurial spirit and a start-up mentality with demonstrated experience negotiating with enterprises across a number of different vertical
• Ideally you will have formal sales training (MEDDIC, Miller-Heiman, Sandler, Solution Selling etc.)

What You Will Get:

• Exceptional benefits
• Smart working
• Unrivalled, exceptional sales training
• Opportunity to work with exceptional, talented leaders
• Competitive salary and great workplace benefits, including top-rated healthcare
• Many office sites offer gym memberships, subsidized lunches, free drinks and fruit
• State-of-the art digital workplace with a dynamic, fun working environment
• Inclusive, highly diverse culture and performance/merit-based promotion opportunities

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.