Senior Solution Engineer – (Network Monitoring & AIOps for Middle East Market) - Spain based
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Description and Requirements
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"At BMC trust is not just a word - it's a way of life!"
- Partnering with sales teams to identify customer challenges in network performance, availability, and fault management.
- Deliver tailored technical presentations, product demonstrations, and proof-of-value engagements that show how BMC Helix and specifically Netreo:
- Monitors and visualizes end-to-end network topology and health
- Uses AI-driven root cause analysis (RCA) and event correlation to reduce noise and accelerate remediation
- Applies predictive analytics to proactively address network degradation
- Monitors device configurations, compliance auditing and tracking of changes.
- Network path insights, and Role-Based Access & Security
- Lead discovery sessions to map business needs to BMC Helix capabilities, particularly around:
- Network observability
- Service-aware infrastructure monitoring
- Dynamic baselining and anomaly detection
- Collaborate with internal product and engineering teams to stay current with platform innovations, particularly in:
- Network Performance Management
- Broader AIOps Capabilities
- BMC Helix GPT (Agentic AI capabilities)
- Support RFP/RFI responses and assist in building customized solution architectures that align with the customer's enterprise network and ITSM stack.
- Support the delivery of hands-on workshops and bootcamps for the enablement and expansion of our GTM partners
- Help shape the future of autonomous IT operations through cutting-edge AI innovation.
- Work with a world-class platform that blends network observability, AIOps, and intelligent automation.
- Collaborate with enterprise customers in solving high-impact challenges across mission-critical environments.
- Enjoy a flexible, forward-thinking work culture with opportunities for career growth and specialization.
- Be part of an International team with a great culture for learning and assisting one another as we lead the market with competitive products and differentiate through value based selling.
- Bachelor's degree in Computer Science, Engineering, or a related technical discipline.
- 3+ years of experience in presales, technical consulting, or solutions engineering for enterprise IT operations or network management tools.
- Solid understanding of:
- Network monitoring technologies (SNMP, NetFlow, ICMP, syslog, etc.)
- Fault and performance monitoring
- Service modeling and impact analysis
- Hands-on knowledge of platforms such as BMC Helix Operations Management, TrueSight, SolarWinds, Cisco DNA, or similar network monitoring tools.
- Experience or familiarity with AIOps, machine learning, and AI agents in IT operations environments.
- Strong presentation, communication, and customer engagement skills.
- Language requirement: fluency in English
- Experience with BMC Helix products, particularly Netreo NPM, Helix Discovery, Helix Operations Management, and HelixGPT.
- Understanding of ITIL, service assurance, and event correlation frameworks.
- Certifications in BMC, Cisco, CompTIA Network+, or similar credentials.
- Exposure to cloud-native network monitoring and hybrid infrastructure environments.
- BMC Software product knowledge
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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