Product Developer Brazil
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Description and Requirements
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"At BMC trust is not just a word - it's a way of life!"
* Find workarounds to limit production down time.
* Collaborate with technical support & engineering teams to resolve complex problems.
* Document and track customer issues and resolutions.
* Conduct training sessions for technical support on product usage.
* Update technical documentation and Knowledge articles.
* Relay customer feedback to product development teams.
* Stay updated with the latest industry trends and technologies.
* Ability to provide test modules (C++, Java).
* Participate in product testing and quality assurance.
* Manage and prioritize multiple customer issues simultaneously.
* Develop and maintain a deep understanding of Client Management.
* Identify opportunities for process improvements in customer support.
* Assist in the creation of support policies and procedures.
* Provide feedback and suggestions for product enhancements.
* Maintain a professional and positive attitude in all interactions.
Desired skills & experience
* 6+ years in software development with large enterprise products in an Agile software development environment.
* Proven experience in a customer service or technical support role.
* Excellent problem-solving and analytical skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
Technical skills
* C++ & Java Programming skills
* Can read and understand code, ability to re-use and modify the existing code to meet the requirement.
* Strong testing and debugging skill in IDE (Visual Studio or VS Code)
* Complex SQL queries
* PostgreSQL, SQL Server, and Oracle Databases knowledge.
* Well versed with Windows, Linux and macOS environments using VMWare, Nutanix etc.
* Knowledge on Android and/or iOS appreciated.
* Understanding of Git, Jira, Confluence, XWiki.
* Understanding the basic of networking concepts, Scripting langu
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
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