Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud!
We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation!
The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!
BMC is looking for a Senior Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMC’s Helix Capacity Optimization product.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
• Play a vital role in project design to ensure scalability, reliability, and performance are met
• Design and develop new features as well as maintain existing features by adding improvements and fixing defects in complex areas (using Java)
• Assist in troubleshooting complex technical problems in development and production
• Implement methodologies, processes & tools
To ensure you’re set up for success, you will bring the following skillset & experience:
• You have 5+ years of experience in Java Backend development
• You have experience in Spring, Swagger, REST API
• You worked with SpringBoot, Docker, Kubernetes
• You are a self-learner who’s passionate about problem solving and technology
• You are a team player with good communication skills in English (verbal and written)
Whilst these are nice to have, our team can help you develop in the following skills:
• Public Cloud (AWS, Azure, GCP)
• Python, Node.js, C/C++
• Automation Frameworks such as Robot Frameworkesponsibilities
* Diagnose and troubleshoot technical issues with Client Management product.
* Find workarounds to limit production down time.
* Collaborate with technical support & engineering teams to resolve complex problems.
* Document and track customer issues and resolutions.
* Conduct training sessions for technical support on product usage.
* Update technical documentation and Knowledge articles.
* Relay customer feedback to product development teams.
* Stay updated with the latest industry trends and technologies.
* Ability to provide test modules (C++, Java).
* Participate in product testing and quality assurance.
* Manage and prioritize multiple customer issues simultaneously.
* Develop and maintain a deep understanding of Client Management.
* Identify opportunities for process improvements in customer support.
* Assist in the creation of support policies and procedures.
* Provide feedback and suggestions for product enhancements.
* Maintain a professional and positive attitude in all interactions.
Desired skills & experience
* 6+ years in software development with large enterprise products in an Agile software development environment.
* Proven experience in a customer service or technical support role.
* Excellent problem-solving and analytical skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.
Technical skills
* C++ & Java Programming skills
* Can read and understand code, ability to re-use and modify the existing code to meet the requirement.
* Strong testing and debugging skill in IDE (Visual Studio or VS Code)
* Complex SQL queries
* PostgreSQL, SQL Server, and Oracle Databases knowledge.
* Well versed with Windows, Linux and macOS environments using VMWare, Nutanix etc.
* Knowledge on Android and/or iOS appreciated.
* Understanding of Git, Jira, Confluence, XWiki.
* Understanding the basic of networking concepts, Scripting langu
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.
