Basic Information

Country:

Brazil

State:

Sao Paulo

City:

Sao Paulo

Date Published:

19-May-2025

Job ID:

44793

Travel:

You may occasionally be required to travel for business

Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code

CA-OG

#LI-OG1

Hybrid: #LI-Hybrid

This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.

The DSOM product line includes BMC’s industry-leading Digital Services and Operation Management products. We have many interesting SaaS products, in the fields of: Predictive IT service management, Automatic discovery of inventories, intelligent operations management, and more! We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, and we LOVE to hear our employees’ innovative ideas. So, if Innovation is close to your heart – this is the place for you!

BMC is looking for a Senior Java Developer, an innovator at heart, to join a team of highly skilled software developers, responsible for BMC’s Helix Capacity Optimization product.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

• Play a vital role in project design to ensure scalability, reliability, and performance are met

• Design and develop new features as well as maintain existing features by adding improvements and fixing defects in complex areas (using Java)

• Assist in troubleshooting complex technical problems in development and production

• Implement methodologies, processes & tools

To ensure you’re set up for success, you will bring the following skillset & experience:

• You have 5+ years of experience in Java Backend development

• You have experience in Spring, Swagger, REST API

• You worked with SpringBoot, Docker, Kubernetes

• You are a self-learner who’s passionate about problem solving and technology

• You are a team player with good communication skills in English (verbal and written)

Whilst these are nice to have, our team can help you develop in the following skills:

• Public Cloud (AWS, Azure, GCP)

• Python, Node.js, C/C++

• Automation Frameworks such as Robot Frameworkesponsibilities

* Diagnose and troubleshoot technical issues with Client Management product.
* Find workarounds to limit production down time.
* Collaborate with technical support & engineering teams to resolve complex problems.
* Document and track customer issues and resolutions.
* Conduct training sessions for technical support on product usage.
* Update technical documentation and Knowledge articles.
* Relay customer feedback to product development teams.
* Stay updated with the latest industry trends and technologies.
* Ability to provide test modules (C++, Java).
* Participate in product testing and quality assurance.
* Manage and prioritize multiple customer issues simultaneously.
* Develop and maintain a deep understanding of Client Management.
* Identify opportunities for process improvements in customer support.
* Assist in the creation of support policies and procedures.
* Provide feedback and suggestions for product enhancements.
* Maintain a professional and positive attitude in all interactions.

Desired skills & experience
* 6+ years in software development with large enterprise products in an Agile software development environment.
* Proven experience in a customer service or technical support role.
* Excellent problem-solving and analytical skills.
* Strong organizational and multitasking abilities.
* Ability to work independently and as part of a team.
* Strong attention to detail and accuracy.

Technical skills

* C++ & Java Programming skills

* Can read and understand code, ability to re-use and modify the existing code to meet the requirement.
* Strong testing and debugging skill in IDE (Visual Studio or VS Code)

* Complex SQL queries
* PostgreSQL, SQL Server, and Oracle Databases knowledge.
* Well versed with Windows, Linux and macOS environments using VMWare, Nutanix etc.
* Knowledge on Android and/or iOS appreciated.
* Understanding of Git, Jira, Confluence, XWiki.
* Understanding the basic of networking concepts, Scripting langu

Why Work Here? Because You’ll Matter.

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.

Make Your Mark At Helix

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.