Basic Information

Country:

United States

State:

Texas

City:

Houston

Date Published:

13-Jun-2025

Job ID:

45029

Travel:

You may occasionally be required to travel for business

Additional Locations:

Houston

Looking for more details about our benefits? You can also learn all about them by clicking HERE

Description and Requirements

CareerArc Code

CA-JR

#LI-JR1

Onsite: #LI-Onsite

"At BMC trust is not just a word - it's a way of life!"

We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the community drives us to be better every single day. Our work environment allows you to balance your priorities, because we know you will bring your best every day. We will champion your wins and shout them from the rooftops. Your peers will inspire, drive, support you, and make you laugh out loud! 

We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! 

Our IS&T (Information Services and Technology) department provides all the required technology and operational support services to run our business here in BMC! We have over 200 servers on premises to support production, disaster recovery, databases, applications and over 1000 servers in Lab environment. IS&T is transformational not only for BMC but also for the customer experience, because we give a 360 degrees view to the customer about the products they should know, opportunities in the pipeline, and any service issues outstanding with the customer. We use cutting-edge technologies to manage BMC's infrastructure and showcase it to the customers – program is called BMC on BMC!

BMC is looking for a Platform System Administrator to join our amazing team! Here at BMC Software, we offer a true 24/7 IT support offering to all our end-users. The Level-1 team handle all initial enquiries, any issues which they cannot resolve will be escalated to our Level-2 support teams across the globe. If the issue cannot be resolved and needs local support, it will be escalated to Level-3 (local) support. This role will sit with our Level-3 (local) support team based in Houston, Texas.

*This is an office-based role where it is important to collaborate and work with your colleagues in the Houston office.

Here is how, through this exciting role, YOU will contribute to BMC's and your own success:

Provide comprehensive IT support to end-users across the United States, Canada, and South America.
Confidently work with a diverse range of IT hardware, including laptops, desktops, mobile devices, tablets, and Apple Mac computers.
Efficiently image and configure Windows and Mac devices for seamless deployment.
Utilize expertise in Windows 11, macOS, Office 365, McAfee, BitLocker, encryption technologies, and various enterprise tools, including Active Directory, JAMF, CrowdStrike, Beyond Identity, Commvault, and Zoom.
Support unified communications platforms, including video conferencing systems and VoIP solutions.
Manage IT assets, facilitating efficient recovery and tracking of old equipment.
Handle incoming requests for mobile device orders, coordinating with regional carriers through BMC.

To ensure you’re set up for success, you will bring the following skillset & experience:

3+ years of remote IT support experience, with a strong background in troubleshooting and resolving technical issues.
Proven ability to support both Windows and Mac environments, including imaging and scripting for efficient deployment.
Experience with MDM solutions and mobile device management platforms like AirWatch.
Skilled in IT asset tracking and lifecycle management, ensuring proper inventory control and recycling processes.
Strong problem-solving skills with the ability to provide creative, out-of-the-box solutions.
Ability to handle high-pressure end-user situations with professionalism and a customer-focused mindset.

Our commitment to you!

BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!

If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!

BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.

The annual base salary range represents the low and high end of the BMC salary range for this position. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.

The range listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.

At BMC, it is not typical for an individual to be hired at /near the top of the range. A reasonable estimate of the current range is $75,975 - $126,625

Min salary

75,975

Mid point salary

101,300

Max salary

126,625