This Is Helix. Powered by You.
At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.
We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.
We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.
We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Our SaaS Ops department focuses on delivering SaaS excellence and a great SaaS experience for our customers. We continuously grow by adding and implementing the most cutting-edge technologies and investing in Innovation! Our team is a global and versatile group of professionals, so if you’re looking for a place where your ideas will be heard – this is the place for you!
We are looking for a Lead Monitoring Engineer to take ownership of our enterprise-wide
monitoring and observability platforms. In this role, you’ll lead the design, implementation, and
optimization of monitoring solutions using BMC Helix Operations Management (BHOM) and
Prometheus across a large-scale, global SaaS environment.
You’ll work at the intersection of infrastructure, DevOps, and operations — driving initiatives that
improve visibility, reliability, and performance for our critical business systems. This is an
opportunity to shape how monitoring and AIOps are implemented across the organization.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Monitoring Strategy & Architecture
• Define and execute a comprehensive monitoring and observability strategy for hybrid and cloud
environments.
• Design and deploy scalable monitoring frameworks using BHOM and Prometheus.
• Enhance observability through AIOps, enabling proactive detection and resolution of system
anomalies.
System Administration & Optimization
• Manage and maintain monitoring tools for high availability and performance.
• Establish intelligent alerting and visualization practices to minimize false positives.
• Continuously evolve monitoring coverage, dashboards, and data integrations.
Leadership & Collaboration
• Lead and mentor a team of monitoring engineers and administrators.
• Partner closely with DevOps, SRE, and application teams to embed observability best
practices into CI/CD pipelines.
• Drive automation and standardization for monitoring configurations and operational workflows.
Reporting & Insights
• Build executive-level dashboards and reports highlighting system health, performance trends,
and key reliability metrics.
• Maintain clear documentation and knowledge repositories for all monitoring configurations and
procedures.
To ensure you’re set up for success, you will bring the following skillset & experience:
Technical Expertise
• Strong hands-on experience with BMC Helix Operations Management (BHOM) and
Prometheus.
• Solid understanding of monitoring principles, event correlation, and metric-based alerting.
• Proficiency in Python or other scripting languages for automation.
• Expertise in PromQL for custom metric analysis and dashboarding.
• Familiarity with log analytics tools (e.g., Kibana, ClickHouse) and relational databases.
• Knowledge of cloud platforms (AWS, OCI, GCP) and containerized environments
(Kubernetes, Docker).
• Experience with network monitoring using NPM tools is a plus.
Experience & Soft Skills
• 8+ years of experience in monitoring, observability, or infrastructure operations.
• Proven experience leading technical teams and driving cross-functional initiatives.
• Strong analytical mindset and problem-solving skills.
• Excellent written and verbal communication — able to explain complex ideas clearly to technical
and non-technical audiences.
Preferred Certifications
• BMC Certified Professional, Certified Kubernetes Administrator (CKA), or equivalent
certifications preferred.
Why Work Here? Because You’ll Matter.
We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.
We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same. Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.
Make Your Mark At Helix
If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.
EEOC Statement
Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
At BMC we believe in pay transparency and have set the midpoint of the salary band for this role at 4,542,800 INR. Actual salaries depend on a wide range of factors that are considered in making compensation decisions, including but not limited to skill sets; experience and training, licensure, and certifications; and other business and organizational needs.
The salary listed is just one component of BMC's employee compensation package. Other rewards may include a variable plan and country specific benefits.
We are committed to ensuring that our employees are paid fairly and equitably, and that we are transparent about our compensation practices.
