Description and Requirements
BMC empowers nearly 80% of the Forbes Global 100 to accelerate business value, faster than humanly possible. Our industry-leading portfolio unlocks human and machine potential to drive business growth, innovation, and sustainable success. BMC does this in a simple and optimized way by connecting people, systems, and data that power the world’s largest organizations so they can seize a competitive advantage.
Join BMC as an Associate License Compliance Analyst and play a critical role in ensuring customers remain compliant with their software agreements. You will act as a key bridge between customers, sales, and internal teams—driving accurate license usage analysis, supporting order bookings, and contributing directly to operational efficiency, compliance integrity, and business productivity.
Here is how, through this exciting role, YOU will contribute to BMC's and your own success:
Request and collect customer product usage / Statement of Capacity (SOC) data for specific products
Follow up with customers and Sales teams to ensure timely and accurate data submission
Perform usage analysis and SOC reconciliation to assess customer compliance status
Review compliance cases with Program Managers and align on outcomes
Communicate compliance results to both Sales teams and customers clearly and effectively
Research customer entitlements, contracts, contacts, and support IDs
Drive adherence to productivity targets, quality standards, and defined SLAs
Manage shared mailbox operations—ensure timely response, tracking, and archiving of emails
Support Order Services Coordinators by booking standard/straightforward orders in OE+ as part of the Surge Capacity Team
To ensure you’re set up for success, you will bring the following skillset & experience:
Proficiency in Microsoft Office tools (Outlook, Excel, Word, SharePoint)
Strong English communication skills (written and verbal)
Strong organizational and coordination abilities
Customer-focused mindset with effective stakeholder communication skills
Whilst these are nice to have, our team can help you develop in the following skills:
Experience in the software industry
Exposure to customer support or customer service environments
Basic understanding of license compliance / usage analysis processes
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.
We use AI technology to support parts of our recruitment process, but people—not algorithms—make all final hiring decisions. AI may assist with tasks like scheduling, screening for role alignment, or helping us manage large volumes of applications more efficiently. However, candidates are reviewed by a member of our recruitment team, and interviews and hiring decisions are always made by people. We’re committed to ensuring that technology enhances fairness, efficiency, and the candidate experience—never replaces genuine human judgment.
(Returnship@BMC)
Had a break in your career? No worries. This role is eligible for candidates who have taken a break in their career and want to re-enter the workforce. If your expertise matches the above job, visit to https://bmcrecruit.avature.net/returnship know more and how to apply.
