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Basic Information

Job Name
Assoc Customer Success Manager - Spain
Country
Spain
State
NA
City
Madrid
Date Published
22-May-2026
Job ID
47013
Travel
You may occasionally be required to travel for business
Looking for details about our benefits? You can learn more about them by clicking HERE

Description and Requirements

CareerArc Code
CA-MS
#LI-MS2
Hybrid: #LI-Hybrid
This Is Helix. Powered by You.

At BMC Helix, we don’t do ordinary. We’re the AI-native engine behind the world’s most forward-thinking IT organizations, helping them focus on what matters most. What are we passionate about? We're here to reset the economics of enterprise IT and help others realize the ROI of AI.

We are a mix of curious minds, creative thinkers, and courageous builders who believe tech should change the game—not just play it. We celebrate wins, support each other, and laugh a lot.

We are the change makers. With decades of leadership and established trust in IT service and operations management, we’re scaling with purpose—through organic innovation, strategic acquisitions, and relentless R&D. Our open-first Agentic AI platform empowers autonomous agents to drive real outcomes with speed, accountability, and precision.

We are laser-focused on delivering real value to our customers by accelerating innovation and the application of applying agentic AI in digital service and operations management for IT organizations around the world.
Role Overview

The Customer Adoption Engineer (CAE) Associate is responsible for executing the customer success motion across a portfolio of BMC Helix customers, working closely with senior CAEs and cross-functional teams to deliver consistent, high-quality customer outcomes.

This is an early-career, developing role designed to build strong capabilities in customer engagement, product knowledge, and data-driven success management, with clear expectations to progressively take full ownership of customer interactions and outcomes.

Your Contribution to BMC Helix’s Success

Drive the Customer Success Motion Across Accounts
  • Own the execution of the customer success strategy across an assigned portfolio of customers
  • Manage day-to-day operational engagement with customers, ensuring consistent, timely, and professional communication
  • Drive customer outcomes with a clear focus on adoption, satisfaction, and retention
  • Understand and document customer business objectives, use cases, and key challenges, refining these over time with guidance from senior CAEs
  • Coordinate and drive follow-through on activities across the BMC Helix ecosystem (Sales, Support, Product, Partners), ensuring customer commitments are met
  • Execute onboarding and lifecycle activities to deliver structured and effective customer engagement

Customer Engagement & Lifecycle Execution
  • Execute defined customer engagement cadence, including regular check-ins, status reviews, and operational updates
  • Prepare and deliver structured customer reporting, clearly communicating progress, key updates, risks, and next actions
  • Manage ongoing communication with customer stakeholders, primarily at operational and mid-management levels
  • Capture, document, and communicate customer feedback and insights to internal stakeholders
  • Apply standard playbooks and templates to ensure consistency, quality, and scalability in customer interactions
As a Practitioner, You Will Deliver Impact by:
  • Build and maintain strong working relationships with customer stakeholders at the operational level
  • Align execution to customer objectives, ensuring agreed plans are followed through effectively
  • Track and interpret customer health indicators, adoption metrics, and key signals
  • Identify risks and opportunities early, and escalate with clear context and recommended actions
  • Drive execution of action plans that improve product adoption and customer value realization
  • Ensure internal alignment and timely follow-up on all customer commitments
  • Serve as a reliable day-to-day point of contact for customer requests, updates, and coordination

Required Skills & Experience

Experience & Background
  • 1–3 years of experience in customer-facing roles (Customer Success, Consulting, Support, or similar)
  • Exposure to enterprise software or SaaS environments preferred
  • Basic understanding or strong interest in ITSM / ITOM / cloud-based solutions (BMC Helix knowledge is a plus)
  • Experience with CRM or customer success platforms (e.g., Salesforce / SFDC, Gainsight) is a plus
  • Fresh graduates in relevant disciplines (e.g., Computer Science, Information Technology, Engineering, Business, or related fields) may be considered if they demonstrate relevant practical experience through internships, academic projects, or technical contributions
Core Competencies
  • Strong communication skills with the ability to clearly convey information to different audiences
  • Ability to learn and apply technical and functional concepts in customer-relevant contexts
  • Data-driven mindset: ability to track metrics, interpret signals, and drive informed actions
  • Strong organizational and time management skills with attention to detail
  • Proficiency in Microsoft Office tools (e.g., Excel, PowerPoint, Word)
  • Ability to work effectively in cross-functional and matrixed environments
Professional Attributes
  • Strong customer ownership mindset with accountability for outcomes
  • Proactive, curious, and driven to continuously learn and improve
  • Ability to operate independently on assigned responsibilities while leveraging guidance when needed
  • Reliable, disciplined, and execution-focused
  • Strong team player with integrity and accountability
Additional Requirements
  • Fluent in English (written and verbal)
  • Additional language skills are a plus, including German or other European languages and Asian languages (e.g., Mandarin or other regional languages)
Success Profile (What Good Looks Like in 6–12 Months)
  • Independently owns and manages day-to-day customer interactions across assigned accounts
  • Consistently delivers high-quality customer reporting and cadence engagements
  • Demonstrates working knowledge of the BMC Helix portfolio and key customer use cases
  • Effectively tracks, interprets, and acts on adoption and customer health metrics
  • Builds trusted, reliable relationships with customer stakeholders at the working level
  • Proactively identifies and manages risks, escalating with clear recommendations
  • Executes customer success processes consistently using defined playbooks and templates

Why Work Here? Because You’ll Matter.​

We’re not hiring for roles—we’re hiring for impact. At Helix, you’ll solve hard problems, build smart solutions, and work with people who challenge and champion you. You’ll see your ideas come to life—and your work make a difference.​

We believe in trust, transparency, and grit. Our culture is inclusive, flexible, and built for people who want to stretch themselves - and support others doing the same.  Whether you’re remote or in-office, you’ll find space to show up fully and contribute meaningfully. You won’t be boxed in—you’ll be backed up.​

Make Your Mark At Helix​

If Helix excites you but you're unsure if you meet every qualification, apply anyway. We value diverse perspectives and believe the best ideas come from everywhere.​

EEOC Statement

Helix is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender,  gender expression,  gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status asa protected veteran.  If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.

BMC Software maintains a strict policy of not requesting any form of payment in exchange for employment opportunities, upholding a fair and ethical hiring process.