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Description and Requirements
Description and Requirements
"At BMC trust is not just a word - it's a way of life!"
- Manage strategy and execution of scalable digital success programs, including onboarding, adoption, maturity journeys, and lifecycle campaigns.
- Manage multiple concurrent initiatives across digital offerings including community, email campaigns, AI tooling, and customer portal.
- Use customer insights, analytics, and segmentation to help optimize program performance and outcomes.
- Manage the delivery of iterative enhancements to our AI tooling.
- Measure the success of AI tools and help identify priority areas of improvement.
- Track and report on KPIs such as engagement rates, adoption, retention, and customer satisfaction for digital campaigns.
- Serve as a champion for digital-first engagement, enabling the organization to reach more customers more effectively.
- 3+ years of experience in program management or related project delivery roles.
- Strong project management skills with experience in Agile or similar methodologies.
- Familiarity with CS tools (e.g., Gainsight, Totango), automation tools (e.g., Marketo, HubSpot), and CRM systems (e.g., Salesforce).
- Familiarity with PM tools (e.g. Smartsheet)
- Excellent analytical, communication, and stakeholder management skills.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.
Our commitment to you!
BMC’s culture is built around its people. We have 6000+ brilliant minds working together across the globe. You won’t be known just by your employee number, but for your true authentic self. BMC lets you be YOU!
If after reading the above, You’re unsure if you meet the qualifications of this role but are deeply excited about BMC and this team, we still encourage you to apply! We want to attract talents from diverse backgrounds and experience to ensure we face the world together with the best ideas!
BMC is committed to equal opportunity employment regardless of race, age, sex, creed, color, religion, citizenship status, sexual orientation, gender, gender expression, gender identity, national origin, disability, marital status, pregnancy, disabled veteran or status as a protected veteran. If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.