Lead Product Manager - IT Operations Management - Remote

Basic Information


United Kingdom




London Victoria

Date Published


Job ID


Travel Amount


Description and Requirements

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
What We Seek:

BMC Software is seeking a modern, customer-focused Lead Product Manager in the Digital Service and Operations Management (DSOM) business.  This will be a critical role on the BMC Helix Operations Management product management team and will work closely with the engineering team to ensure successful delivery of innovative and differentiated product capabilities.  

BMC Helix Operations Management uses service-centric monitoring, advanced event management, root cause isolation, and intelligent automation to improve performance and availability to support an AIOps-driven IT Operations Management strategy. The product is also a key component of the broader ITOM portfolio and supports Service Management.

  • Contributed to the success of the Operations Management product line and execution of the BMC DSOM ServiceOps strategy.   This Senior product manager will be responsible for all aspects of product management including helping define the vision and strategy for the product line, actively driving functional evolution of the product and roadmap, influencing cross-functional teams to execute on the strategy and achieve business
  • This product manager will be responsible for ensuring the successful evolution of the product roadmap as customers evolve to multi-cloud hybrid discovery, adopt modern architectures and platforms including micro-services containerized as well as serverless paradigms. 
  • Accountable for delivering detailed requirements for new and existing end to end solution use cases based on subject matter expertise and deep understanding of the market from working closely with customers, analysts and business stakeholders.  Experience with roadmap and product management tools such as Aha! Roadmap software. 
  • Implement product strategy to grow the Operations Management business by prioritizing requirements and working with engineering to drive product roadmap – executing in an agile approach with monthly SaaS updates.   Drive top-line growth by collaborating with others on the Operations Management product management team, solutions marketing and enablement teams to execute on Go-To-Market priorities, establish accretive partnerships and ensure sales and channels are enabled to articulate differentiation. 
  • Collaborate with the broader product team to identify and support end to end cross-product solution use cases that our customers are looking for. Identify partners or strategic initiatives where required to execute on the end-to-end strategy. 
  • Understands customer workflow, as it relates to the relevant products, at a very deep level to translate market requirements to Product Development and the value proposition to downstream functions (marketing, sales, operations) 
  • Properly segments the market and creates specific solution strategies and tactics to address each segment's needs and requirements 
  • Conducts competitive analysis and market assessment for establishing go-to-market strategies that capitalize on market trends, customer needs and competitive positioning 
  • Communicates portfolio status and roadmap evolution to senior management 
  • Builds effective relationships with the sales force, customers, partners, and internal departments and educates them on product features, benefits, and positioning.  
  • Supports the sales organization in strategic sales opportunities; participates in industry forums and standards groups to raise visibility of BMC Helix Operations Management and our solutions

Product management skills and experience
  • At least 5+ years domain experience in the IT Operations Management space and ideally with monitoring via agent, synthetic and remote, Event Management, modern architectures and multiple cloud technologies 
  • Strong understanding and proven experience of agile development, working closely with and influencing engineering teams and ensuring predictable SaaS delivery 
  • Passion for engaging with customers and understanding their problems
  • Experience with complex sales processes, working with sales and presales staff
  • Experience collaborating with marketing teams to ensure clear internal & external messaging
  • Excellent communication skills (both written and verbal) with experience presenting to cross-functional and senior stakeholders 

It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.