BMC Truesight Consultant - AMS

Basic Information

Country

India

State

NA

City

Bangalore

Date Published

12-Oct-2021

Job ID

31898

Travel Amount

up to 10%

Description and Requirements

GSD (Global Services Delivery) is a global delivery organization responsible for delivering BMC solutions to our customer worldwide. It provides unique opportunity to meet customers and solve their business problem by consultative approach. This group is responsible for managing latest BMC technologies and making sure customers get the maximum value from their investment.    

Position Overview - This position will provide technical post-implementation/go-live services for enterprise software solutions throughout for BMC’s worldwide customers. The Application Managed Services Consultant will provide consultative operational services on BMC ITSM. The Consultant must be able to multi task in a fast-paced environment since they will be working on incidents, problems, releases, patching, upgrades, integrations simultaneously.

Key Accountabilities/Duties

  • Hands on experience on Event Management Policies, CMA policies, MRLs and other customizations in Event Flow.
  • Troubleshoot the CMDB integration issues with TrueSight.
  • Knowledge on Self-Monitoring the TrueSight servers.
  • Integrate IBSRD or BSR with Remedy for Incident Creations and Troubleshoot in case of issues.
  • Experience on upgrade/migrate of the Product from the previous versions.
  • Hands on experience on 3rd party event integrations (SNMP,MSEND,REST API).
  • Expert in Creation of deployable packages.
  • Experience on HA and Disaster recovery with TSIM and Other applications.
  • Experience of EM cell working, Service models, TSPS configuration, RBAC, auth profile creations.
  • Hands on experience on Patrol Agents installation, Troubleshooting on Unix and Windows hosts.
  • Hands on experience on various KMs like (MSSQL ,Oracle ,LWP, Windows, Unix, Sentry(Netapp storage unity),AD,DHCP).
  • Hands on experience on TSPS monitoring policies.
  • Good knowledge on Agent thresholds vs Server thresholds and KPIs.
  • Hands on experience on Reports making in TSIM Ops console.
  • Clear understanding of the Lifecycle of an Event, Event Aggregation and Notification Management.

 
Requirements:

  •  Exp 6+ years; experience with TureSight/BPPM/TSOM is mandate.
  • Candidate must possess a Bachelor’s Degree.
  • The Consultant should be certified on multiple product families.
  •  Must be familiar with other IT management technologies and have a working knowledge of IT operations and management.
  • Ability to take direction and work independently in achieving stated objectives.
  • Experience in systems design and development experience in enterprise computing environments.
  • Experience implementing enterprise computing solutions.
  • Strong technical knowledge of at least one major operating systems environment.
  • Participate in development and management of new processes for new clients/products
  • Willing to work in shifts, weekend and on-call support will be required.
 

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.