Desktop MAC Associate Platform Systems Administrator

Basic Information







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Description and Requirements

BU Description:
IS&T Client Services team provides a centric service for end user on their client. We are committed to provide day by day support to keep our customers productive through continuous improvement and delivery service. An provide support anytime and in anywhere.

Primary Roles and Responsibilities:
As a Desktop System administrator, you will be responsible - 
To provide day by day support for desktop and laptop, on-site or ‘remote support’ to end-users for India locations. The normal working hours would be India general or EMEA shift
Effective communication and ability to solve issues of business leaders and executives
Strong knowledge on MacOS, MAC hardware, Windows, and Mobile support
Hands-on experience with Incident management by responding, documenting, customer communication and closure of incoming tickets as per agreed SLA and meet other organizational KPIs like CSAT, MTTR etc.
Active participation in employee Onboarding/Off-boarding process, PC Refresh program and old IT hardware reclamation as per best practices
Typically, you shall provide support across hardware and software issues for Windows and MAC.
Responsible in handling issues related to new mobile device (MDM), VPN, O365, printer, end point backup, business applications and cross-functional team coordination as and when needed
Strong believer of innovation by coming up with new technology solutions and drive automation as and when needed
Active participation on ongoing IT projects and meet deadlines by completing tasks on time
Effective documentation of process, policies and keep them up to date
Ability to work under pressure to meet deadlines by doing multitasking

Experience in Windows 10 and MacOS
Microsoft Office O365 Suite
Active Directory (*user/server admin/permissions)
Microsoft Teams and Skype for Business
Virtual desktop (*VMware/Parallels)
MDM, mobile device management (*Airwatch)
McAfee / Crowdstrike / BCM / JAMF
Encryption (*McAfee and Bitlocker)
Ticketing systems (*Remedy, JIRA etc)

Proactive: Comfortable working on your own initiative, anticipate trending issues before they happen and be vocal when requiring assistance or simply wishing to share/discuss. 
Flexibility: Willingness to adapt to the constantly changing demands of the business.
Virtual Team Player: You will be an integral part of our global team spread across various locations so you should be comfortable reaching out and working in a truly virtual and collaborative team environment.

From core to cloud to edge, BMC delivers the software and services that enable over 10,000 global customers, including 84% of the Forbes Global 100, to thrive in their ongoing evolution to an Autonomous Digital Enterprise.
It is the policy of BMC Software to afford equal opportunity for employment to all individuals regardless of race, color, creed, sex, age, sexual orientation, national origin, disability, ancestry, citizenship status, political affiliation, religion, gender, transgender, gender identity, gender expression, marital status, status as a parent, disabled veteran or status as a protected veteran, genetic information or other factors prohibited by law, and to prohibit harassment or retaliation based on any of these factors.

If you need a reasonable accommodation for any part of the application and hiring process, visit the accommodation request page.